I partnered with TIAA’s cybersecurity and fraud‑management teams to rebuild their Security Center experience — transforming an outdated page into a modern, action‑oriented destination. My role involved translating highly technical jargon into clear, human language that helps customers understand how TIAA safeguards their data, accounts, and identity.
Working closely with cyber SMEs, designers, developers, and traffic managers, I shaped a narrative that highlights TIAA’s advanced security features and reimbursement assurance. I provided guidance on the videos and worked in Figma with the design team to help match the visuals to the content. My goal was to simplify complex concepts and reinforce a sense of safety and trust.
This project required navigating multiple stakeholder groups, aligning legal and compliance requirements, and iterating quickly to deliver a polished experience for a highly regulated space. The final page helps customers feel more secure doing business with TIAA.