I love a good transformation journey, of every size or type. Customer experience. Home design. Travel planning. I’ve even forged a handful of life overhauls in my 45 years, through how I engage with myself, relationships with others, and how I… Apr 25 23April 25, 2023Post at Linkedin
📖 👀 Sharing insights on Understanding and Overcoming 8 Common Barriers in Public Services Enrollment and Adoption. In the age of positive digital experiences #CX, it's crucial to reduce barriers to enrollment and ensure successful adoption of… Apr 22 23April 22, 2023Post at Linkedin
Content design is about making things easier for people to understand and use!If you're new to content design in government or interested in learning more, a 4 week ‘Introduction to Content Design' online course is now available:… Apr 21 23April 21, 2023Post at Linkedin
"Clarity over clever."It's great if you can do both (and in an avenue like social media, cleverness can sometimes help your message spread) BUT when it comes to critical information, being clear, concise and easy to understand is so much more… Apr 18 23April 18, 2023Post at Linkedin
It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right… Apr 16 23April 16, 2023Post at Linkedin
Charlotte S. Lee, Strategic Lead for Customer Experience & Innovation, Granicus on Progress Made with their Customer Experience (CX) Programs & Initiatives with the Federal Government during the past year!During our 1st Annual Customer Experience… Apr 09 23April 09, 2023Post at Linkedin
Congratulations 🎉 to agencies and their customers! The #Biden Administration's proposed 2024 budget aims to support #agency efforts to deliver improved experiences for their customers. This #budget plan highlights the Administration's increased… Apr 02 23April 02, 2023Post at Linkedin
ICYMI - we summarized the 3 key take-aways for #MedicaidUnwinding that were shared from our founder, Perla Ni, and Granicus' Angy Peterson, during the Expert Strategies to Leverage Technology & Data for Medicaid Unwinding webinar earlier this month.… Apr 02 23April 02, 2023Post at Linkedin
(Ungated Great Information)🚨 Healthcare professionals and community leaders! If you missed this important webinar you can now #watch #ungated to view at your own convenience.Did you know that funding for expanded #Medicaid coverage is set to end in… Mar 23 23March 23, 2023Post at Linkedin
To the tribe of women who have shared their visions, expertise, patience, and seat at the table. Who have corrected my mistakes with compassion and respect. You’ve raised me up to reach for opportunities I felt scared to, and picked me up when I… Mar 23 23March 23, 2023Post at Linkedin
Lacy Beauchemin and I forged a powerful, enduring, and creative partnership four years ago, co-creating a vision for our agency, the Granicus Experience Group, with shared values of #empathy, #collaboration, #accountability, #authenticity,… Mar 18 23March 18, 2023Post at Linkedin
With President Biden’s recent executive order on #equity, paired with the #cx order from 2021, it’s clear that service delivery experiences for government are about so much more than consumer preference. Better experiences drive trust and… Mar 18 23March 18, 2023Post at Linkedin
Great insights and engagement on the topic of #customerexperience #cx in government at American Council for Technology - Industry Advisory Council (ACT-IAC) #CxSummitGranicus Nov 23 22November 23, 2022Post at Linkedin
Kenneth Corbin said that he’ll always remember when I said “you can never over communicate with customers,” and basically I can die happy. Thankful for a perfect day at the American Council for Technology - Industry Advisory Council (ACT-IAC) CX… Nov 23 22November 23, 2022Post at Linkedin
American Council for Technology - Industry Advisory Council (ACT-IAC) Summit was a success today featuring interesting talks around #CX strategy. Our #govtech solutions help to improve government services through equitable, effective, and accountable… Nov 23 22November 23, 2022Post at Linkedin
So honored to co-chair the American Council for Technology - Industry Advisory Council (ACT-IAC) CX Summit today. Favorite nuggets of inspiration: Trust is the North Star. What you measure matters. Building trust in institutions begins with… Nov 18 22November 18, 2022Post at Linkedin
About 26 years ago, as a college sophomore, I took a life-changing course on the history of the critical connection between communications and the health of our democracy. After that class, I double majored in American history and journalism, fueled… Nov 18 22November 18, 2022Post at Linkedin
Did I mention that I’m #hiring? Know anyone in tech who’s been laid off? I lead a fast-growing CX and communications agency at a high-growth tech company. We need a senior technologist with deep marketing automation experience to join our team of… Oct 18 22October 18, 2022Post at Linkedin
I’m #hiring! I lead a fast-growing CX and communications agency at a high-growth tech company. We’re looking for the right Senior Project Manager to lead a major federal program alongside our team of data-driven thinkers, human-centered strategists,… Oct 18 22October 18, 2022Post at Linkedin
