Happy Friday! Here are my thoughts on operationalizing #DEIA with #CX.--- "Government should find ways to bring the same type of peace of mind that our dentist may give us with a text-to-confirm appointment, or that event hosts might send to remind about a dress code. Proactive and empathetic communications can serve to remove psychological barriers that may prevent an individual or family from rejecting assistance programs that provide education, financial aid, food, shelter, and healthcare." Inspired by my wonderful colleagues at Granicus 🙌