Government leaders share lessons from their transformation journeys, including how they are modernizing service delivery, strengthening engagement, implementing AI responsibly, and building trust with the communities they serve.

Celebrating excellence in service delivery: Meet the Granicus Digital Government Award winners who transform public services with clear, compassionate, and efficient digital solutions.

Discover how special districts can boost efficiency, build trust, and improve public service through proactive digital communication and self-service tools.

Learn how federal agencies can enhance CX with data, AI, and digital solutions in 2025. Explore Granicus insights on public engagement, enrollment, and workforce recruitment.

Veterans Affairs is set to revolutionize customer engagement by introducing advanced personalization strategies to better serve veterans.

With more than 20 years of experience spanning newsrooms, communications firms, and supporting public sector organizations, Peterson emphasized the critical role of strategic communication in ensuring constituent access to available benefits and…

On April 18, President Biden signed the Executive Order (EO) on “Increasing Access to High-Quality Care and Supporting Caregivers,” affirming the administration’s commitment to improved access and delivery of critical government services. The EO tags…

When governments use an authoritative tone and present information in a formal manner—as opposed to incorporating colorful graphics or casual language—residents are more likely to do what officials ask of them, a January study found. That shows that…

Dmitry Ageev/Getty Images When it comes to communicating vital information to residents, a “clarity before clever” strategy works best, one expert says. When governments use an authoritative tone and present information in a formal manner—as opposed…

My contribution to Granicus' internal monthly learning & development newsletter with a theme of emotional intelligence for April 2023. It was not the perfect house. The living room walls were painted deep red. The kitchen was a tiny galley, closed…

Key take-aways for Medicaid unwinding from the Expert Strategies to Leverage Technology & Data for Medicaid Unwinding webinar. “This is an opportunity to use tools that not only augment your workforce but can efficiently and effectively get eligible…

As the country and world move into a post-COVID world, many governments find themselves dealing with transitions away from policies created to provide assistance during the pandemic. One such change currently impacting both federal and state…

Open and timely communication between government and constituents is critical to community success. Whether for planning budgets, measuring program impact or enhancing emergency response, a dedicated public participation platform is the best way to…

The COVID-19 pandemic forced changes in the ways that people live, work, and interact. Nowhere was that more true than at the government level, where federal policies were put into place to not only continue services to constituents during a time of…

Glowimages/Getty Images Knowing who to reach, customizing communications and leveraging data are key to making the Biden administration's executive order on delivering benefits and services to underserved communities work in practice. The Biden…

How to achieve your agency s CX goals. Meaningful communication creates the foundation for good CX

It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right…

Changing your name, moving to a new state, buying a house, and starting a business are just a few examples of the many stressful life events that require us to interact with government services. Far too often, those interactions are frustrating,…

Each time a constituent interacts with a service, product, or company there is an opportunity to determine and influence their perception, creating a constituent experience. The constituent experience (CX) in government has become a priority in the…

On this episode, we talk with IRS executive Ken Corbin, long-time government and industry CX leader Martha Dorris, and industry executive Angy Peterson, on the power and promise of on-going customer experience efforts in the federal market and…