So honored to co-chair the American Council for Technology - Industry Advisory Council (ACT-IAC) CX Summit today.
Favorite nuggets of inspiration: Trust is the North Star. What you measure matters. Building trust in institutions begins with individuals. Consistent, connected, sustainable experiences, delivered with dignity.
Favorite experience: Feeling buoyed by a tangible, collective passion for the people part of experiences, whether customer, employee, beneficiary, veteran, patient, or taxpayer. We are designing for people, for everyone, including ourselves. Be vulnerable in that process.
Thank you to all the volunteers who devoted time to planning such a compelling, inspired program. So happy to be part of the CX movement and Team Granicus! Charlotte S. Lee Gabriele "G" Masili Amir Capriles Bob Ainsbury Mark Eisel Allison Hamilton Heather Williams Trevor Corning, PMP
Favorite nuggets of inspiration: Trust is the North Star. What you measure matters. Building trust in institutions begins with individuals. Consistent, connected, sustainable experiences, delivered with dignity.
Favorite experience: Feeling buoyed by a tangible, collective passion for the people part of experiences, whether customer, employee, beneficiary, veteran, patient, or taxpayer. We are designing for people, for everyone, including ourselves. Be vulnerable in that process.
Thank you to all the volunteers who devoted time to planning such a compelling, inspired program. So happy to be part of the CX movement and Team Granicus! Charlotte S. Lee Gabriele "G" Masili Amir Capriles Bob Ainsbury Mark Eisel Allison Hamilton Heather Williams Trevor Corning, PMP