Lori Philbin

HR leaders have long been stewards of culture and catalysts for change. Today, their wisdom and perspectives are being called upon to drive technological transformation. However, technology alone does not equate to transformation.

The Lynn Housing Authority automated its document management to speed processing of 800+ applications/month and reduced employees' manual workload by 30%

The fundamental differences between refurbished and remanufactured digital imaging equipment, and why distinguishing between the two is crucial.

Data velocity improves customer experience and business success. Find out why velocity in big data is important and get 3 tips to put it to work for you. Read now.

Today's hybrid retail and manufacturing workforce need integrated and secured meeting space solutions designed to enhance virtual collaboration. See how.

Ricoh understands how the benefits of service delivery can transform a retailer's customer experience on a global scale.

In 2023, nearly 30% of U.S. jobs are still remote, according to a study from WFH Research. That's up from just 4% prior to the pandemic. Many companies and employees are starting to see remote work as a win-win situation, too with the average worker…

Find out how retailers can leverage AI, automation and advanced analytics to reduce waste, improve energy efficiencies and achieve your retail sustainability goals.

Today's sustainability rules and regulations creates many challenges for financial institutions. They also create big opportunities. Learn more as we explore and discuss.

Investing in employees builds a culture of excellence, which leads to better customer experiences and growth. Explore 7 tips on how to get there.

A culture of continuous service improvement helps businesses improve their services and customer experience by staying innovative and evolving with the market.

A consumer-driven shopping experience gives the customer exactly what they want, on their own terms. Learn why hybrid retail experiences are the norm.

As a human resources leader, your reality has undoubtedly changed and will continue to change as we enter a new year with economic and workforce uncertainty. Acting strategically, with foresight and an eye toward sustainable business improvements,…

Transform your customer experience by benchmarking your Net Promoter Score, discovering your brand purpose, and investing in the right CX tools and technology.

In this Harris E-commerce poll commissioned by Ricoh, Americans shared their buying preferences and what they wanted in their retail experience. See what they said..

How Eastern Health streamlined operations to improve patient experience and enable secure remote workers.

I wrote this article working with our CEO to discuss the significance of our more than six decades in business.

I wrote this eBook in partnership with another writer on my team and our VP at the time, discussing the strategic significance of our focus on sustainability and how it supports and works with our brand messaging.