Lori Philbin

Data velocity improves customer experience and business success. Find out why velocity in big data is important and get 3 tips to put it to work for you. Read now.

Investing in employees builds a culture of excellence, which leads to better customer experiences and growth. Explore 7 tips on how to get there.

A culture of continuous service improvement helps businesses improve their services and customer experience by staying innovative and evolving with the market.

Transform your customer experience by benchmarking your Net Promoter Score, discovering your brand purpose, and investing in the right CX tools and technology.

The business world has been dealing with big data — and trying to capitalize on it — for decades. As channels and omnichannel experience grows, so does the data. While the topic of data may be overwhelming due to its volume and complexity, it also…

More than ever, customers will remain loyal to brands that provide a seamless, omnichannel experience that is both memorable and effective, across all interactions. Here’s a look at four big ideas that will transform the customer contact center…

A recent study by InfoTrends indicates that 66% of all household bills and statements in the U.S are still produced in a printed form and mailed to the consumer. At Conduent, we're not content with this status quo statistic — and neither are the…