Lori Philbin

The Lynn Housing Authority automated its document management to speed processing of 800+ applications/month and reduced employees' manual workload by 30%

The fundamental differences between refurbished and remanufactured digital imaging equipment, and why distinguishing between the two is crucial.

Despite some newsworthy chatbot failures, use of this technology isn’t going anywhere but up. Many business leaders see virtual agents as the ultimate win-win — and they can be. When built well and implemented correctly, chatbots and other types of…

A decade ago, smartphones hit the mainstream with the launch of the first iPhone. That’s around the same time that masses of people started to adopt social media channels as part of their everyday interactions. While before that time, Facebook was…

If you’re an operations manager or director who wants to transform your company’s operations with the power of mobile data capture, you’re not alone. This field guide will help you make the business case for enterprise mobility and develop a solid…

Here's what finance experts need to know about voice and messaging APIs.

This buyer’s guide provides information and tips you can use as you evaluate VoIP phone solutions for your business. You will learn about the types of phone service available for small businesses, the different phone systems on the market, the…

What’s the best voice and messaging API platform for your application? Here’s what you need to know to make a smarter purchasing decision.

This guide will help you evaluate your readiness to outsource 9-1-1 services and highlight the value that outsourcing can bring to your business. We’ll discuss outsourcing 9-1-1 in the context of four key considerations: 1) expanding service out of…

Communications APIs are the quickest, easiest way for virtually any developer or business to add calling and texting into software applications. CPaaS providers make the whole process simple by delivering both the software APIs and a suite of tools…

Everything you ever wanted to know about Communications-Platforms-as-a-Service, Communications APIs, and doing it right.

VoIP can be implemented using several different types of architectures and methods. The most common uses are for residential phone service and small business phone service. This guide provides more insight and details.

This guide will help you evaluate the pros and cons of the build vs. partner models in the context of four main areas: 1) coverage, 2) evaluating the business case, 3) time management & process automation, 4) 9-1-1 requirements That way, you can make…

More and more users of Customer Relationship Management (CRM) and other software products are looking for ways to integrate traditional voice technology into their workflows, in decidedly non-traditional ways. Here are 5 things your customers want to…

Whether you’re the next big app, an established internet giant, or a product team looking into adding calling or texting, there’s an API provider out there for you. This eBook explores the different types of CPaaS providers and offers tips on…

Small businesses can get a lot of value from implementing an automated business phone system. The right system can truly function as an extension of your work force, giving your team more flexibility and greater capacity to meet customer needs.