Gary Hilson

If your business is searching for a way to set itself apart by improving customer engagement and satisfaction, deploying a Contact Center as a Service (CCaaS) solution is an option worth considering. This type of approach can be a big step for some…

Implementing security policies when using remote work tools Managing your remote work tools

Knowing how to communicate with customers is essential for business success. But when it comes to communication in customer service in order to create a positive experience with your brand, what are consumers seeking? And do you know how to…

We all know the old adage, "The customer is always right." If true, then businesses should hear the clear message from customers—they want to get in touch with businesses in a way that suits them. This could be via phone, email, text or social media.…

Software can make the edge smarter Hardware advancements Microchip technology advances enable autonomy

What is fiber internet? Fiber vs. cable internet considerations Reliability Better communication supports better collaboration

Professional soft skills have always been valuable, but the shift to a hybrid office highlights the importance of these skills. Teamwork, communication, flexibility, and a strong work ethic are just as important as the technology solutions that…

Until around 2015, no one would have asked, "What is a cloud kitchen?" But the rise of the ghost restaurant was inevitable with the increased demand for online takeout delivery and drive-through pickup. Asking, "What is a cloud kitchen?" inevitably…

Among these options, scan and go presents retailers with an opportunity to grow their bottom lines and enhance the customer experience without greatly increasing their costs. How does scan and go work? Scan and go removes the requirement for…

Your LAN is exclusive to your organization. Your devices, including computers and smartphones, are networked together at a specific location via TCP/IP Ethernet or Wi-Fi. LAN-as-a-Service is a networking business model that integrates LAN with…

Who should use an SWG? Network requirements Other benefits

Employee smartphones can be 5G-enabled to support bandwidth and security requirements and should be equipped with business grade features to enable workers to be reached on the same number and within the same call flows, wherever they're working.…

Phishing uses social engineering and fraudulent messages to unwittingly recruit users to help them deploy malicious software. Given the high volume of attacks lobbed at both K-12 and higher education institutions, any defense strategy must include…

With the sudden closure of many workplaces and offices, the COVID-19 pandemic spurred organizations to learn more about remote employee monitoring. According to Gartner, before the COVID-19 pandemic, approximately 72% of customer service and support…

While the impact of security misconfiguration is wide-ranging, it's unfortunately not often given as much weight as phishing, ransomware, malware and other common security vulnerabilities exploited by threat actors. The recent breach with Facebook,…

Emergencies never happen in silos, so interagency communication during major incidents is imperative. That's why interoperability is important. Even with the level of technology available today, first responders still can't always communicate across…

Student assessment technology is the use of artificial intelligence (AI) or automation technologies to produce real-time evaluations of student work. It can also help make a student's education more personalized to their needs and decrease the amount…

Data security in e-commerce has many touchpoints M2M solutions IoT devices Connectivity The challenges of e-commerce Streamline data security in e-commerce However, it's simply not possible for analysts to react to every activity that's deemed…

Mobile threat detection remains an essential cyber security function as bring your own device (BYOD) policies evolve and the hybrid workplace puts added pressure on mobile device management. A comprehensive policy governing mobile workers using their…