Victoria Fryer

A delivery driver for a major shipping carrier was discovered last year to have dumped more than 300 boxes in a ravine in Alabama. And it wasn’t a first; he similarly dumped packages at least six times in total. While this kind of ship-stopping event…

Product protection has been around for a long time, in various forms. While the plans and companies that offer them have changed with time, most haven’t kept pace with rapidly evolving merchant needs and customer expectations. Programs aren’t…

Too many people have had negative experiences with product protection: Plans that are difficult to understand or are outright misleadingOutdated claims resolution processes, including long hold times on the phone and/or saving receiptsTerms and…

The extended warranty market for consumer electronics alone is expected to grow to more than $59.52 billion by 2028. Yes, that’s nearly $60 billion in one vertical alone. For big retailers, offering extended warranties boosts profits, drives more…

Inside San Francisco’s largest convention center one March day in 2000, Siebel CRM Systems was hosting a huge conference. Outside, however, a small crowd was gathering, chanting, “Red rover, red rover, software is over,” and, “The internet is really…

Improving safeguards around proprietary data even as employees come and go cultivates a safer environment to advance the overall mission of this large energy enterprise. They needed a way to see just how their 50,000+ employees were interacting with…

This Fortune 50 telecommunications provider found itself in an untenable position— choose between speed to market or locking down its most sensitive data This global telecommunications enterprise knew every minute counts in their hypercompetitive…