It’s not always easy to pick the perfect gift — unless your recipient loves pizza. And chances are, they do: 3 billion pizzas are sold every year in the United States alone. What better way to say, “I see you, friend,” then to indulge them with a…

If you want to increase brand loyalty, you have to remember — the customer experience doesn’t end at checkout. In fact, it’s just beginning. Every year thousands of retail brands thrive or die based on their ability to retain customers. ‍But the…

Every business leader has to make strategic decisions in the context of broader market forces — that’s part of the job description. But those forces right now are particularly complex: economic uncertainty, rising ad costs, supply chain…

After several bullish years for ecommerce and direct-to-consumer (DTC), the market is feeling the strain of inflation, supply chain woes, fluctuating consumer behavior, and global geopolitical unrest. “Unfortunately, for a lot of retailers, their…

A delivery driver for a major shipping carrier was discovered last year to have dumped more than 300 boxes in a ravine in Alabama. And it wasn’t a first; he similarly dumped packages at least six times in total. While this kind of ship-stopping event…

We sat down with Ryan Garrow, Director of Partnerships and Client Solutions at ecommerce digital agency Logical Position, to talk about the state of the industry in 2022: why CPCs are so high right now, the importance of first-party data, and the…

Product protection has been around for a long time, in various forms. While the plans and companies that offer them have changed with time, most haven’t kept pace with rapidly evolving merchant needs and customer expectations. Programs aren’t…

Too many people have had negative experiences with product protection: Plans that are difficult to understand or are outright misleadingOutdated claims resolution processes, including long hold times on the phone and/or saving receiptsTerms and…

Ecommerce brands know how important it is to invest in the purchase funnel and conversion optimization, but the post-purchase experience too often gets left behind. Today’s environment is too competitive to forget about your customers after the sale.…

The extended warranty market for consumer electronics alone is expected to grow to more than $59.52 billion by 2028. Yes, that’s nearly $60 billion in one vertical alone. For big retailers, offering extended warranties boosts profits, drives more…

“Retailers must now recognize a few truths: all growth is not the same; unprofitable growth destroys value; and healthy, sustainable growth should be the goal.” — McKinsey analysts on ecommerce profitability Ecommerce is becoming more competitive by…

By the second quarter of 2020, our lives as we knew them had changed significantly. But how have things changed 18+ months on? The lockdowns that were so rampant last year have lifted, and restaurants, movie theaters and gyms have largely reopened.…

In three months, the U.S. retail industry vaulted 10 years ahead in terms of digital penetration. In other words — businesses and consumers alike have their eyes on ecommerce. If you’re looking for shopping cart software, you’ve already recognized…

Victoria is a content marketing writer, researcher, and content project manager at BigCommerce. Specializing in writing and web content strategy, she previously spent eight years in public relations and marketing for Tier I research universities. She…

Inside San Francisco’s largest convention center one March day in 2000, Siebel CRM Systems was hosting a huge conference. Outside, however, a small crowd was gathering, chanting, “Red rover, red rover, software is over,” and, “The internet is really…

Find out how Open SaaS can ignite next-level growth. Get the Guide Get The Print Version Tired of scrolling? Download a PDF version for easier offline reading and sharing with coworkers. Download PDF When people think about the first…

It’s not often that widespread change happens overnight, but that’s how it felt for much of the U.S. in mid-March 2020, when the World Health Organization first characterized COVID-19 as a pandemic. Nonessential brick-and-mortar storefronts closed…

Migrate to BigCommerce to embrace flexibility and innovation without cost and complexity Make the Switch Get The Print Version Tired of scrolling? Download a PDF version for easier offline reading and sharing with coworkers. Download PDF September…

Gone are the days of set-it-and-forget-it web design. Of course, there will always be the consumers who simply want to get online, buy the item they need, and then move on. But in an increasingly competitive marketplace, you’ll have to win the rest…

More flexibility, faster go to market. See what BigCommerce can do for you. Start Your Free Trial Get The Print Version Tired of scrolling? Download a PDF version for easier offline reading and sharing with coworkers. Download PDF In times of crisis…