McCarthy’s newest novel is as delightfully unclassifiable as his last effort, C. The narrator is U., a fanciful and probing anthropologist who works for a corporation he refers to simply as “the Company.” Recruited as an ethnographer on the…

FinanceMarc Andreessen says remote work has ‘detonated’ the way we connect and it’s young professionals who will suffer the most"You get to sit in your studio apartment in front of your laptop and good luck. You’re cut off from everything else."…

Scrutiny of the tech sector continues to intensify. Policymakers are likely to address concerns over antitrust, data usage, consumer privacy and content moderation, among other issues. With their concentration of superior talent, vast troves of data…

Matthew Lieberman, CMO - US/Mexico, PWC One of my pet peeves is being greeted by an onslaught of junk email each morning from vendors trying to sell me something I don’t need. I wish I could blink them away instead of having to relegate them to my…

Despite the economic and logistical turmoil wrought by COVID-19, the rollout of 5G has proven to be extraordinarily resilient, with new data showing U.S. coverage is up to 75%. However, that doesn’t mean the growth of 5G has been totally unaffected.…

Society has become vastly more dependent on internet connectivity over the past few months in the wake of a global pandemic with serious public health consequences. Advised to shelter in place at home and practice social distancing as much as…

What did Holocaust survivors go through on a daily basis in order to stay alive, and how did these experiences shape their consciousness? Jennifer Rosner’s debut novel attempts to answer these questions as it follows Roza and her young daughter,…

One of the most effective ways to cultivate strong and enduring customer relationships is by really getting to know and anticipate your customers’ needs. Traditionally, companies drew on customer research groups to make such judgements. These sample…

Virtual reality (VR) is not a mainstream technology by any stretch of the imagination; right now, it’s more of a novelty than anything. But that’s expected to change: PwC’s 2019-2023 Global Entertainment & Media Outlook predicts VR will be the media…

While voice biometrics can serve as a valuable addition to any company’s contact center technology stack, many service organizations are still wary of the tools, according to a recent report from Opus Research. Organizations that use voice biometrics…

When calling businesses for service, customers want to speak with friendly, articulate, and helpful live agents who work directly for the companies involved rather than to automated systems or outsourced answering services, finds research from…

In 2003, 48 percent of consumers felt confident that they’d be able to find what they need via self-service, research from TSIA found. Now, 15 years later, little has changed. As we open a new calendar, only 49 percent of consumers expect to be able…

It’s a truism in business that the customer is always right. But in their new book, Dealing with Difficult Customers, authors Noah Fleming and Shawn Veltman argue that this shouldn’t always be the case, and that there are times when it is perfectly…

At least 100 companies fell victim to video ad fraud schemes recently, having spent portions of their ad budgets to have their creative materials appear on “zombie websites,” which greatly inflated page view counts to make it seem that more people…

Headquartered in New York City, with offices in Macedonia, Slice provides a digital platform for local pizzerias and Italian restaurants in 2,000 American cities. The company’s goal is to provide independent pizza shops with online ordering, supply…

Digital transformation often means different things to different organizations, but in their new book, The Digital Helix, authors Michael Gale and Chris Aarons try to boil it down to a science. Associate Editor Oren Smilansky spoke to Gale to learn…

Though the technology has been around since at least 2011, businesses have only recently started to take advantage of web real-time communications (WebRTC). Between 2014 and 2017, the business adoption rate for the technology has shot up from 7…

Scott’s Cheap Flights, an email service that notifies subscribers about upcoming affordable flights, began as a hobby, after founder Scott Keyes got back from a vacation in 2013. When Keyes returned to his office, his coworkers and friends caught…