Technology Expense Management (TEM) starts delivering value to clients far sooner than many might expect.
Most people are familiar with the analytical, payment, and reporting functions of TEM. TEM providers collect all technology-related invoices for…

Managing International Vendor Relationships and Negotiating Favorable Agreements

 Today's managed service provider (MSP) is faced with a challenge: The downright glut of refugee resellers that have migrated to the MSP ranks without doing the hard work is making it very difficult for those who have done the work to rise. Some…

For MSPs, Where To from Here?

Even as we struggle to distribute the vaccine for the Covid-19 pandemic, more than 18,000 private companies and government agencies recently fell victim to a cyber pandemic. As with the novel coronavirus, the recent cyberattack came from overseas,…

SolarWinds Hack is our "Cyber Pandemic"​

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.
In earlier times the…

Best Practices for Managing Remote and Global Teams

What does it take to make sure you’re getting the best possible rate for the telecom services your company depends on? Say hello to TrueSense™ from Calero-MDSL, an enterprise telecom benchmarking solution.
What Would You Need to Know?
When seeking…

Find the Right Rates with TrueSense™

 The mission is critical. The job pays well. There are plenty of openings needing qualified people to fill them. As a returning military veteran, does that all sound good to you? Damages from cybercrime are estimated to top $6 Trillion by next…

Why Military Veterans Excel in Security Careers

It’s easy to get your channel partners to exile your channel account managers (CAM) and not deal with them. Just keep them playing the “Pipeline Police.” When your CAM focuses on truly being a “manager” proactively helping their partners manage their…

What Happens When You Focus on the Last Word in “Channel Account Manager”

Telecom Expense Management (TEM) has transformed from management of just the telecom expenses to encompass all technology expenses across all spend categories, quickly becoming Technology Expense Management.
Inspired by Adversity
The COVID…

The Benefits of a Standard Expense Management Process that Spans Multiple Spend Categories

 Depending upon whose surveys you consult you’ll find that 83% of cybersecurity attacks involve phishing and ransomware. The stats don’t stop there: - Two-thirds of companies have experienced a phishing attack. - 97% of users tested could not…

Can You Spot a Phishing Attack?

 The primary goal behind uniting the processes and partnership between software developers and IT operators is to achieve an environment in which software is constantly being improved. How does DevOps achieve this? It begins by recognizing that with…

What is DevOps?

 Things were very different in the first few decades of the channel. Channel Leaders knew their quota and felt that was the majority of what they needed to know. It could just as easily have been shoes or other products. A…

New Skills Enabling Today’s Leading Channel Leaders

 When everyone is in the office, at their desk, and working on their computers its hard enough to make sure corporate data, the network, and those users remain safe and protected. Having everyone work from home makes it much more difficult. IT…

Keeping Users & Data Safe When Everyone is Working From Home

 If you connect it, protect it. The line between our online and offline lives is indistinguishable. This network of connections creates both opportunities and challenges for individuals and organizations across the globe. Internet-connected devices…

If You Connect It, Protect It

Changing technology expense management (TEM) providers can be a difficult decision-making process. There’s much to consider. Many questions to be answered before you can take that step. Here are some of those questions to ask yourself:
1. Are you…

Ten Signs Your Organization Needs to Switch TEM Providers

At the end of part one of this two-part blog series you were searching for a new, better provider for technology expense management (TEM) services. Armed with a clear understanding of why you’re dissatisfied you have surveyed the industry asking…

Thinking About Making the Switch? Part Two

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There is no shortage of quality IT channel partners. Here's how to find the best one for you.
A great channel partner is in the eye of the beholder. It really does depend on whom you ask.
Many industry publications, software developers,…

Top IT Channel Partners - How to Find the Best One for You

 You've likely heard that there are only two ways to make money: Sell more to your existing customers or create new customers to sell to. You've probably also heard that selling to existing customers is five times easier than creating new ones. As…

Software Toolmakers Help MSPs Expand Their Portfolios

Perhaps the best you can do is to lead by the power of your example.
Henson Group partners with Microsoft Corporation whose leadership has made it their mission to focus on the challenges of diversity and inclusion in the workplace and in the world.…

Transformational D&I Leadership

 Why You Must Own Your Data and Control Access to It Software-as-a-Service (SaaS) has been positioned as a better, more affordable way to utilize technology for businesses. Proponents of SaaS claim it will eliminate costs…