Diane Burley

Ecommerce Relevance Report 2022 Shoppers Reveal the Brand Experience Gaps Resolving the relevance challenge is an ongoing battle for Retailers. From our 2021 report not much has changed ...

GenAI Survey Report 2023 GenAI Can Enterprises Catch Up to Expectations The hype is real - and end-user imaginations are optimistics. Can businesses harness the ideas of endusers to find the best GenAI use cases?

2023 Enterprise Tech Report on Search and AI : Frustrated Faltering and Feeling Ignored 600 tech professionals surveyed reveal their efforts are overlooked by the C-suites, leading to frustrations - and failing projects.

The world is transfixed by generative AI, but enterprises are right to be cautious in their deployment. Here are 5 pillars of GenAI that can help safeguard data and privacy.

GenAI Headaches: The Cure for CIOs Pressure is mounting to create Generative AI solutions but cautions abound. Here's how to meet your goals while reducing your costs and risks.

GenAI Survey Report 2023 GenAI Can Enterprises Catch Up to Expectations The hype is real - but so is the technology. Can businesses take a page out of individuals expectations to validate the best use case…

Looking for a sure-fire GenAI use case for Ecommerce? Here's how Coveo’s Generative Answering takes buyer experiences to the next level. Inside this article: Intro An Even More Empowered Customer Buyer Enablement Inspirational ContentPost-purchase…

Winning retailers are moving beyond mass marketed deals and looking instead to maximize profits while shoppers are in prime holiday shopping mood - regardless if they are in store or online. The key to success? Personalization of the offer.

For many SAP customers, adopting a composable approach to commerce is now a top priority. But what are the key technical challenges you’ll face on your journey to composable commerce? And how can you create a best-of-breed approach to help ensure a…

2023 Enterprise Tech Report on Search AI: The Unsung Hero of Retail Digital Transformation We surveyed enterprise tech professionals in retail to find how they really feel about their enterprise search deployments - overwhelmed and disconnected.

2023 Enterprise Tech Report on Search and AI Surveye 100 financial services and insurance professionals were to discover how they really feel about their enterprise search initiatives. The answer? despite critical role, they feel ignored by C-suite

Search facets are a critical part of the user experience of any website or application. They give the visitor a quick and familiar way to filter and sort Search facets are a critical part of the user experience of any website or application. They…

Gene Roddenberry long ago set our expectations with natural language processing (NLP). With this gold standard in mind, how can you best add NLP capabilities into the enterprise? The NLP market is rapidly growing; according to Statista, it’s expected…

I asked my sister, who is a B2B buyer for a high tech company, to tell me one thing she hates the most about shopping B2B catalogs online. She told me – and I didn’t believe it until I watched her! She keyed in an 11-character product number into the…

2022 Holiday Shopping Report We surveyed 4 000 consumers in July to get a pulse on shopper sentiments heading into this holiday shopping season. This report reveals the surprising trends and opportunities for retailers

2022 Holiday Shopper Report Habits Trends and Motivators We surveyed 4 000 consumers in July to uncover what will persuade shoppers to open their wallets this 2022 holiday shopping season and what will turn them off.

Struggling to flush out excess inventory? You aren’t alone. According to Marketwatch, the Inventory-sales ratio for general merchandise stores spiked to a 15-year high. The mangling of the supply chain has created havoc on the inventory side.…

B2B marketers like to remind employees that businesses need to connect on a human level – rather than a product one. But we too often forget that. We get caught up in our ability to support mission-critical business objectives, reach our target…

Have you ever found yourself wondering, ‘what is prod2vec‘? Probably not, right? After all, it’s unlikely that many of us have given a thought about how a website emulates a great store experience. After all, the sign of a great, intuitive design is…

I’m a Linkedin hound, keeping track of people’s comings and goings, and suddenly I am noticing a lot of goings. People I’ve known for 30 years are saying sayonara to the workplace. This is inconceivable to me. I understand we are all getting older —…