Avoiding Burnout for Community ProfessionalsThere are many varied descriptions of burnout, but I want to start us out on the same page by using this one: Burnout is a destruction of motivation caused by feelings of powerlessness.—Beverly Potter, Beating Job Burnout It gets to an aspect of… Jul 17 18July 17, 2018Article at SherrieRohde.com
Forums are dead, long live forums. I’ve lost track of how many times people have stated around the Interwebs that forums are dead. To be honest, it’s a little hard to care about these statements as the forum I manage has grown to over 200,000 members in just… Feb 15 17February 15, 2017Article at My Community Manager
Top 10 #CMGRHangout Episodes in 2016 First of all, thank you so much to everyone who suggested topics, joined in on Twitter and participated as on air panelists this year. You’ve all been absolutely phenomenal! I’m sure you’ve been on the edge of your seat… Jan 31 17January 31, 2017Article at My Community Manager
3 Steps to Managing Conflict in Communities Conflict management and resolution, rather than avoidance, is quite possibly the interpersonal skill I’ve needed to put the most effort into while learning the community ropes. Some time ago on #CMGRHangout, Jonathan Brewer,… Mar 08 16March 08, 2016Article at My Community Manager
The Other Side of Community Retention As community professionals, we talk a lot about community retention. In fact, in a never-recapped past episode of #CMGRHangout Jonathan Brewer, Dom Garrett and I hosted Bessie King, Abhishek Rai and Aaron Silvers on this very… Mar 01 16March 01, 2016Article at My Community Manager
Proving Your Value as a Community Professional ROI is often a four letter word in our world. I honestly don’t believe I’ve seen community professionals get more heated, or disagree so strongly, on any other subject. In fact, whenever it’s mentioned on #CMGRHangout, we tend… Feb 23 16February 23, 2016Article at My Community Manager
Scaling a Community into a Network of Communities If you’re managing a rather large community, you might be pondering when, or if, you should break it into micro-communities under a larger umbrella. On #CMGRHangout presents: Scaling a Network of Communities, Annemarie… Feb 16 16February 16, 2016Article at My Community Manager
Getting Started as a Community Professional Starting something new can be intensely challenging, even when exciting. Changes in career paths are certainly no exception. On our #CMGRHangout panel Launching Your Community Career, Brew, Dom and I spoke with Crystal… Feb 09 16February 09, 2016Article at My Community Manager
The Power of Community Manager Appreciation Day (CMAD)In 2010, Jeremiah Owyang started CMAD to “pause, recognize, and celebrate the efforts community managers around the world to improve customer experiences.” What most people don’t realize is the bigger picture Owyang saw in doing so: “This isn’t just… Feb 07 16February 07, 2016Article at Why I Social Podcast
Reflections on Community Manager Appreciation Day 2016 We had a short 22 minute minute recap at the end of Community Manager Appreciation Day, which I recommend watching if you’d like to hear our (slightly delirious) favorite moments. More importantly, you can hear from Ichi, Ben… Jan 27 16January 27, 2016Article at My Community Manager
3 Simple Rules for Participating in Our Community When I was a Day Camp Counselor, our camp had three simple rules:1. Be kind.2. Listen.3. Walk, don’t run. The point was to keep the rules simple in a way kids 5 to 12 could understand and remember while helping them, and those… Jan 17 16January 17, 2016Article at My Community Manager
Top 10 #CMGRHangout Episodes in 2015 First of all, thank you so much to everyone who suggested topics, joined in on Twitter and participated as on air panelists this year. You’ve all been absolutely phenomenal! I’m sure you’ve been on the edge of your seat… Dec 26 15December 26, 2015Article at My Community Manager
Finding Your Focus on the Island of Misfit MetricsEveryone is searching for the ROI in online communities and to be honest, most of those conversations remind me of the search for Bigfoot or an abominable snowman. In the end we have an assortment of articles and opinions similar to the Island of… Dec 21 15December 21, 2015Article at Zoomph
5 Steps to Building Community at EventsThe following post is attributed to Sherrie Rohde, the Community Manager for Magento. I love events. If you’ve met me before, then you know this to be true. In fact, one of my good friends, and long-standing community members, recently walked up to… May 12 15May 12, 2015Article at Zoomph
Reflections on Community Manager Appreciation Day 2015 We had a short 20 minute minute recap, at the end of Community Manager Appreciation Day, but in the whirlwind of it all there was quite a bit we didn’t get a chance to share.CMAD Panels Our 132 panelists during the live… Jan 27 15January 27, 2015Article at My Community Manager