Rich Freeman

DataCorps Technology Solutions is among a growing number of MSPs building tools they used to buy with help from AI.

Shield Technology Partners has assembled the first LLM leaderboard for MSPs. Plus: Why two MSPs are running their business on apps they built rather than bought.

ITPartners+ has turned a single pane of glass managed services solution built for its own use into a product for its peers as well.

Neo Agent says agentic AI beats deterministic RPA every time. Plus: IgnitHQ’s MSP tool suite’s flying solo more than expected and Rewst’s all-new platform is turbocharging automation building.

The RPA vendor's recently launched, radically changed platform has turbocharged automation building among early adopters.

About a fourth of the young MSP tool suite vendor’s partners are letting its AI engine Duke process tickets start to finish unassisted.

Now in early access, 8bot is a persistent agent of the kind Meta, OpenAI, and Instinct have made famous, but with multi-tenant management. Will MSPs and their clients trust it?

Forget distribution, the company says. The future belongs to orchestration. Plus: How TD SYNNEX is balancing people with platforms and fusing the FinOps problem.

And TD SYNNEX wants to tackle it by providing a consolidated view of usage-based everything.

It’s fanatical dedication to customer success, according to ScalePad CEO Chris Day. Plus: Hatz AI’s AI practice-building philosophy and Dr. Backup’s MSP empowerment strategy.

MSP guru Nancy Henriquez has an unconventional plan for turning an outsourced backup vendor for small MSPs into a launching pad for self-actualization.

Set to quintuple revenue this year, the AI platform provider for MSPs is growing very, very quickly by helping newcomers to AI get started fast.

The managed services giant is pushing to get something AI going with clients ASAP before competitors lock them out. Plus: Omnissa puts trust before autonomy and ESET bundles up for AI.

The security vendor’s new ESET PROTECT portfolio is designed to help MSPs secure SMBs more effectively by buying everything they need to do the job more easily.

A safely containerized, centrally secured, and trustworthy virtual desk, that is.

The managed IT and cybersecurity provider is “maniacally” focused on healthcare and financial services, and evaluates acquisition targets accordingly.

As in “irreplaceable” employees, happy customers, and OpenAI FDEs. Plus: GTIA, the ASCII Group, MSP OneShare, and Central Mafia User Group define community four different ways.

Once part of ConnectWise, CMUG is now an independent, member-led, vendor-neutral MSP community.

The still young organization is all about member empowerment and savings on products.

GTIA says buying the ASCII Group will make both organizations better.