The term "copilot" is borrowed from aviation for a reason. A copilot assists, but never takes the controls alone. Software picked up the same idea in 2021,

Customer service performance reviews track agent performance, offering insights to improve skills, deliver better service, and recognize achievements.

Hiver’s February 2026 update introduces API Actions in Automations, a redesigned Knowledge Base, Shared Drafts, Quick App Access, and upgrades to AI QA and AI Tasks.

Hiver opened its Q1, 2026, with bold features that reshape how AI is used and accounted for, in support. We're all about helping support teams use AI throughout their workflow, and pushing out features that enhance customer service.

Most escalations don't fail because the issue is too complex. They fail because the context doesn't travel with the ticket.

Learn what PGT-P is, how polygenic embryo screening works, how it differs from PGT-A and PGT-M, and why experts say the evidence is not strong enough for routine use.

Learn why traditional sales approaches can be made better pattern interrupts. Learn how to use psychology-backed pattern interrupts to capture attention and convert prospects.

AI is entering fertility clinics to assess sperm, rank embryos, and personalize IVF protocols. Here's what it actually does and where things stand today.

April brought updates across the board — new channels, smarter knowledge management, and more context surfaced right where agents need it.

A customer emails in about an invoice discrepancy. The agent can't respond without more context — so the lookups begin.

Hiver's March 2026 product update brings AI-powered search to your knowledge base, shareable custom dashboards, auto-assignment for outbound conversations, and smarter SLA automation conditions.

You're sitting in the waiting room after your scan, trying to do mental math with the numbers your nurse just mentioned. Eight follicles. No wait — ten. But some are only 12mm. Does that count? Will they all have eggs? If any of that sounds

Discover how conversational AI transforms customer service through natural language processing, intent recognition, and continuous learning to deliver faster, more human-like support experiences.

Learn how to build a strong sales support system that improves efficiency, shortens the sales cycle, and helps your team close more deals with less friction.

Learn the difference between mature and immature eggs, why maturity matters during egg freezing or IVF, and how clinics assess and manage both types.

Wondering how many eggs to freeze by age? We asked our clinic doctors and in-house medical advisors to bring you all the details on the number of eggs to freeze by age!

So, you’ve started out on your fertility journey and you’ve come across the phrase AFC… but what does it mean? Our guide has you covered.