Michael Ward

Using Private Ambulance Response Times to Mask Substandard Fire Company Responses

I determined that the fire chief was using the private ambulance response time instead of a fire company/fire chief response time for their annual performance report to the mayor and town council.

Aug 23 26August 23, 2026

Article at Company Commander

The Corrosiveness of Fire/EMS Involuntary and Excessive Overtime

The fire department is no longer staffed for the mission it actually performs. It is an all-hazards, high-acuity, medically dominant enterprise being resourced by a formula built for structural fir…

Aug 16 26August 16, 2026

Article at Company Commander

Teaching EMS Systems at the Speed of Change

Emergency Medical Services is undergoing one of the most significant periods of transformation in its history. Workforce shortages, rising operating costs, reimbursement challenges, increasing clin…

Aug 09 26August 09, 2026

Article at Company Commander

Finding a Sense of Place and Purpose for Firefighters and EMS Caregivers

In my back-on-the-job dreams, a feeling returned that I was an integral part of something bigger, something important in a group that makes a difference in the community. I felt calm, competent, an…

Aug 02 26August 02, 2026

Article at Company Commander

Flawed Fire-Based EMS Financing

Many of these transitions promise lower costs to the municipality. Once the ambulance service is provided, the reality is that the fire department or municipality used unrealistic or naive financia…

Jul 26 26July 26, 2026

Article at Company Commander

Zapping Your Career Away: When Culture Creates Harm

My experience on the job and as a consultant is that while the formal fire department may have a specific way or philosophy of doing things, each fire station creates its own version of “the fire d…

Jul 19 26July 19, 2026

Article at Company Commander

April 20 DayBook: Fastest Education in the States

Spent part of the weekend grading undergraduate research papers. Since we are rubric-driven, my grading methodology is partially mechanical. 30% of their grade is based on collecting 15 appropriate…

Apr 20 26April 20, 2026

Article at Company Commander

Too Young To Have A FaceBook Page – Welcome to the DayBook

After 18 years, the Meta AI said I was too young to have a FaceBook page. Introducing the Company Commander DayBook

Apr 19 26April 19, 2026

Article at Company Commander

3300: Financing EMS and Ambulance/Durable Medical Equipment Procurement

This week’s ask: 1) Is there a newer ambulance replacement guideline than Dan Fellow’s April 2016 EMS World article?

Jul 26 25July 26, 2025

Article at Company Commander

3300: Ambulance Deployment and Staffing

This Week’s Asks: 1) Has ambulance staffing gotten easier in 2025 than it was in 2020? 2) What ia driving caregiver turnover today: workload (hours), work conditions, or pay? 3) Has the opioi…

Jul 20 25July 20, 2025

Article at Company Commander

3300: High-Performance EMS and Clinically Significant Response Times

1) Is there a newer video showing telecommunicator providing dispatcher CPR, using a tiered response protocol, to replace the 2018 Pitt County NC example? 2) Is there research looking at the impact…

Jul 13 25July 13, 2025

Article at Company Commander

3300: EMS Structures and Transport Services

This week’s asks: 1) Is there a breakdown by percentage, number of ambulances, or employees of EMS Service by agency (fire department, private for profit, municipal, community owned, hospital, or p…

Jul 06 25July 06, 2025

Article at Company Commander

Help me update “Foundations of Emergency Medical Services Systems”

I am asking for your help with some of the content. If you could review what I have and, if appropriate, share a better or more up-to-date resource.

Jun 29 25June 29, 2025

Article at Company Commander

The Swiss Cheese that Allowed the Los Angeles Conflagration

Reason points out that failure is an inevitable result of human systems—we are all fallible. Countermeasures are based on the idea that “we cannot change the human condition, but we can change the conditions under which humans work.”

Jan 20 25January 20, 2025

Article at Company Commander

How the “Catastrophic Theory of Reform” will impact Los Angeles

As Los Angeles rebuilds, what type of community engineering (roads, building codes, landscaping, and fire breaks) and brush fire abatement will they implement to reduce the fire spread risk and the cost of fire department preparation?

Jan 13 25January 13, 2025

Article at Company Commander

Once Every Two Weeks: Can You Afford the Cost and Consequences of a Stolen Ambulance?

Matt Zavadsky: “For patient safety, community safety, this is something that is a zero-failure option, and if you fail to secure your vehicle, you can go work somewhere else. Period.”

Jan 03 25January 03, 2025

Article at Company Commander

Sleepless in Seven Corners: A New Fire Officer Considers the Responsibility of the First Arriving Engine.

Chief McAniff said: “The goal of the first arriving engine is to advance an attack line and gain control of the interior stairs.”

Dec 27 24December 27, 2024

Article at Company Commander

The Resilience of Fire-Based EMS “Wicked Problems”

Fire department emergency ambulance services struggle with EMS staffing, ambulance workload, and response time. I revisit two cities where I did a deep dive long ago and consider why their wicked problems have returned. What is a “Wicked Problem”?…

Apr 11 23April 11, 2023

Article at Company Commander

Why is Company Commander Posting Articles About High Overtime Earners?

The Company Commander Facebook page has posted articles about a Los Angeles City Fire Department Captain making $598,532 and a Fire Department of New York electrician making $291,563 in 2021. Some readers feel that posting these articles “attack” the…

Jul 25 22July 25, 2022

Article at Company Commander

What is the Emergency Services View through Your Windshield?

It seems like 2019 was a decade ago as we lurch towards a post-pandemic existence. Looking at three emergent situations. These situations provide opportunities and challenges for the front-line emergency service officer. FIRE DEPARTMENT AS A SOCIAL…

Apr 18 22April 18, 2022

Article at Company Commander

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