Lizzy Burnam (she/her) 🐞

Notetaking for UX Research: Templates & Methods

Effective note-taking is a balancing act. You have to teeter-totter between capturing key information (without transcribing word-for-word) and paying close attention to the session (without resorting to sloppy notes that slow down analysis instead of…

Unmoderated User Research Isn’t What It Used To Be

In the past, if you asked a user researcher, “when should I do moderated vs. unmoderated research?”, you would’ve gotten a very straightforward response. “Use unmoderated research for short, low-stakes studies where you need a lot of testers but…

35 Active UX Leaders to Follow on Linkedin in 2023

When you’re trying to learn more about your job and industry, where do you go? If you didn’t say Linkedin, then you’re missing out on some of the freshest, most innovative thoughts and perspectives from active UX professionals. Leaders in UX,…

Customer Success in UX Research: Roadblock or Valuable Resource?

You know who talks to users more often than UX researchers? Customer success and support teams. CS and support teams have meaningful interactions with users every day. They’re the first responders when users share frustrations, pain points, and…

Unmoderated User Research 101: Planning, Recruitment, Tools, & More

Don’t let the name fool you—here at User Interviews, we support all kinds of research, including unmoderated methods. 🔌✨ In fact, we recently launched an expanded suite of features to support unmoderated research, including a new, more adaptable…

All-in-One Tools vs. Best-in-Class Tech Stacks for UX Research

Can one tool really rule them all? 🧙‍♂️💍 UserTesting, UserZoom, and other “all-in-one” UX research tools claim to be one-stop shops for your research needs—simple, straightforward, and effective. But all-in-one tools aren’t always the best option…

The 2023 Self-Care Playbook for UX Researchers

According to a systematic literature review published in BMC Public Health, economic recessions—like the one experts are predicting for 2023—are associated with a significant uptick in poor mental health outcomes. The good news is that not everyone…

How to Scale Yourself While Avoiding Burnout — YouX 2023 Breakout Session Recap with Auzita Irani

In 2023, product teams and UX researchers are being asked to do more with less—but higher expectations for impact with fewer resources can lead you down the path to burnout. In this breakout session from YouX 2023—User Interviews's inaugural event…

8 Uncomplicated Customer Recruitment Strategies for Non-Researchers

Customer research is valuable—but recruiting participants for it isn’t always easy. The recruitment process is often slowed down (if not blocked entirely) by the back-and-forth communication and approvals needed from sales, BI, and success teams.…

The Best UX Research Conferences and Events in 2023

☃️ January events 1. YouX by User Interviews When: Jan 26, 2023Where: OnlineGood for: User researchers, ReOps managers, and other folks in the UX community⭐️ Hosted by User Interviews! Our first-ever virtual conference is rapidly approaching on…

Reframing the Imposter Syndrome — YouX 2023 Q&A with Tiffany Eaton, Nikki Anderson-Stanier, and Fredrick Royster

Imposter syndrome seems especially present in the UX community. There’s always more to discover, and with more questions comes more uncertainty. Self-doubt can affect anyone despite their experience or skill set, and recent mass layoffs within the…

32 User Experience Research Statistics to Win Over Stakeholders

You don’t have to go far to hear the word “recession” these days. As we enter 2023 to the tune of alarming economic forecasts and massive tech layoffs, most research teams will be looking for ways to cut costs and prepare for what could be a…

Wellness and UX: Going Beyond the User Experience — YouX 2023 Q&A with Dr. Christelle Ngnoumen

The research process can be stressful. Balancing user needs and business goals is a unique challenge, and understanding problems from a different perspective takes time. In this keynote session from YouX 2023—User Interviews's inaugural event focused…

YouX 2023 Recap: Learnings, Session Recordings, and Additional Resources

In case you missed it, User Interviews (with support from our friends at Sprig and Chameleon) just hosted our first-ever virtual UX conference, dedicated to connecting self and community through research. With a stellar line-up of thought leaders in…

How to Write Compelling Research Invite Emails (with Templates & Examples)

Our team at User Interviews sends over 2,000,000 recruiting emails per month, while our customers send over 150,000 of their own recruiting emails per month. After recruiting millions of research participants via email, we’ve learned a thing or two…

Customer Interviews: The Ultimate Guide to Designing and Conducting a Customer Interview

If you don’t talk to your customers, they’ll talk about you—often, in the form of negative reviews, low NPS scores, and poor sales. Whether you’re a full-time UX researcher tasked with creating user personas, an entrepreneur with a brilliant idea…

A Framework for Continuous Research

When you’re just starting out, qualitative user research can sometimes feel like a white canvas. Where to begin? What questions to ask? Even once you have an established research program in place, it can be difficult to keep up with evolving customer…

How to Land a UX Research Internship (with Open Listings)

What does a user research intern do? Before you start sending out applications, it’s important to understand the skills, responsibilities, and experience you’ll be expected to have. Every UXR internship will have slightly different expectations, so…

How Research Ops Supports Scaling and Democratizing UXR Teams

If you’ve ever played Mario Kart, then you’re likely familiar with the turbo start strategy—wait for the second beep in the timer before the race begins, and hold down the acceleration button until the screen says “go!” When you nail the timing on…

You Have to Pay People for Their Time.

Participants are the most important ingredient in UX research. If you truly can’t afford to compensate participants, you can’t afford to run studies. Some of you might be thinking, “well, duh. Incentives are a no-brainer." Unfortunately, even those…