Discover how to build a flexible, effective S&OP process that aligns with your business goals—without falling into the trap of overly rigid frameworks.

Reduce tariff risk with strategies like multi-sourcing, stockpiling, and scenario planning. Optimize costs and strengthen supply chain agility.

Understand the limitations of spreadsheets vs. supply chain planning software, and how easy it is to upgrade to an enterprise planning solution.

Learn the 8 keys to choosing the best supply chain planning software for mid-sized companies, because mid-sized companies have different needs from large enterprises.

If your organization has been focused on digital transformation or data-driven decision making over the last several years, you’ve probably been hearing a lot about data monetization and democratization. Both are valuable approaches to leveraging the…

More than ever, organizations are embracing the benefits of becoming more analytics-driven, understanding not only what has happened in their businesses but also what could happen next. Whether your company is just starting that journey, or whether…

The Industrial Revolution was all about simulating human and animal bodily activities — like lifting, harvesting, moving, and building — using machines. Artificial intelligence (AI), on the other hand, is the simulation of cognitive tasks, using…

Dreamforce, Salesforce’s annual flagship conference, was all about AI this year. The trailblazing gathering, held from September 12-14 at the Moscone Center in San Francisco, is billed as the world’s largest AI event. It included some big…

There’s a tidal wave of innovation coming for all industries — whether you’re talking about AI, machine learning, or some other cutting-edge tech. Legal organizations aren’t usually among the earliest adopters of the latest and greatest — and there…

In 2019, Gartner predicted that by 2023, 90% of DevOps initiatives will fail to fully meet the expectations of their implementing organization. Does this number surprise — or even shock — you? There are many reasons why your organization’s DevOps…

Michael Janney, VP of Industries at Salesforce, has been a part of the Salesforce ecosystem for a dozen years in different capacities — first as a customer, then as a member of a manufacturing advisory board, and most recently with Salesforce for the…

You might think Business Process Mapping (BPM) is an unexciting but necessary part of business transformation. But Ian Gotts, Founder and CEO of Elements.cloud wants us to start thinking differently. In his presentation at the 2022 Innovation Summit,…

There’s no doubt the business environment of the last few years has been challenging. So how are the best companies adapting to change while keeping their IT teams engaged and energized? A panel session from the 2022 Innovation Summit 2022, moderated…

Adam Franklin, Technical Architect at HIKE2 Throughout your career, you may be involved in lots of different projects for many different stakeholders — from huge, global initiatives with hundreds of people in many countries to small, quick projects…

Innovation is essential — not just to survive but to thrive as organizations.And of course, not all innovation initiatives are successful. If you want to make sure that your new projects have the best chance of 1) taking hold, and 2) making a major…

No matter your organization’s size or industry, if you want to provide impeccable customer service, your team needs the right tools for the job. And if you’re running on Google Workspace (formerly G Suite),you’ll want to be sure that the tools you…

Small businesses are increasingly ramping up cloud migration, if not by choice, then because of the pandemic. The outlook is that this trend will continue, with investment in cloud services and infrastructure expected to double over the next five…

The 3 stages of crisis management Does your business have a crisis management plan in place for your customer service team to handle an unexpected, unpredictable, or even unthinkable disaster? While managing through a crisis, your customer service…

One of the biggest selling points of any good customer service software is the wealth of valuable data it provides, collected from thousands of customer service interactions. But are you utilizing that data? Do you understand how to interpret it? And…

Why do e-commerce companies need a special focus on customer service? While there are many similarities between brick-and-mortar and online businesses when it comes to providing a great customer experience, there are a whole lot of differences as…