Gayle Smerdon

I Would Like It Noted That I Did Not Choose the Lighthouse

Have you ever found yourself in the particular kind of workplace hell where you are required to enthusiastically support something you think is shit? It seemed like a good idea, but goodness… the execution got away, then got committee-ed and turned into pulp. Sure, we need a strategy, maybe the o

Oct 11 26October 11, 2026

Article at gaylesmerdon.com

Running Bamboo, Clumping Humans

There are two kinds of bamboo. Clumping bamboo stays politely where you put it. Running bamboo thinks, Lovely garden you’ve got here. I’ll take all of it. I think office jokes work the same way. Some are clumping jokes . Someone says something funny in a meeting. Everyone laughs. Perhaps someone

Oct 11 26October 11, 2026

Article at gaylesmerdon.com

Laughing our way to the Apocalypse

Humour is the best medicine. Excellent news because, frankly, these days I am self-medicating very heavily. Sitcoms, memes, stupid videos, stand-up and people falling over things they absolutely should have seen. Mainline that sucker straight into my bloodstream - stat. And there’s good reason fo

Oct 11 26October 11, 2026

Article at gaylesmerdon.com

More Than Useful

We talk a lot about people feeling useful at work. Sometimes we focus on people feeling valued at work. But I wonder if we should aim for treasured . It sounds like a small change of words. Maybe even a slightly sentimental one. But the more I play with it, the more I think there’s something i

Sep 21 26September 21, 2026

Article at gaylesmerdon.com

Not Quite The Ideal Worker

The Australian worker has changed, but I’m not sure our idea of the ideal worker has. I was listening to George Megalogenis on the radio discussing his new book, Three Shocks , and one of the shifts he describes has stuck with me. It’s a significant change in who sits at the centre of the Australi

Sep 20 26September 20, 2026

Article at gaylesmerdon.com

Weapons of Mass Distraction

We have spent years worrying about whether people are productive enough, when we should be worrying about whether we actually let employees do the work enough. Because in any modern workplace, we have developed an impressive arsenal of weapons of mass distraction . Not all of them are that new, bu

Sep 20 26September 20, 2026

Article at gaylesmerdon.com

Leave the Giraffe Alone

The Gentle Art of Knowing When to Stop I was recently reminded of the moment in Ted Lasso that stuck with me. Roy Kent is at his niece Phoebe’s school when he notices something odd about the paintings being prepared for an art fundraiser. One class has produced recognisable, charming children’s

Aug 31 26August 31, 2026

Article at gaylesmerdon.com

Before You Decide I’m An Arse

There are days when I would like everyone I work with to assume the absolute best of me. If I'm late, there was a very good reason. If I'm quiet, I'm concentrating. If I forget something, I'm unusually busy. If an email I sent sounds a bit abrupt, you have clearly misinterpreted my trademark warmth

Aug 31 26August 31, 2026

Article at gaylesmerdon.com

Why Some Teams Thrive Under Pressure (And Others Don't)

The leadership behaviours that create the conditions for resilience, adaptability and high performance. Imagine two teams. Same workload. Same deadlines. Same organisation. One team finishes exhausted. They drag themselves back the next day. Small things get under their skin. They get more reacti

Aug 17 26August 17, 2026

Article at gaylesmerdon.com

The River in Your Head

Your brain is a bit like a river. Most of the time, random things just float past. 🎵 The chorus of an ABBA song. 🐈 Have I fed the cat? 🧦 I really need new socks. 🍝 What am I having for dinner? Then, without warning... "Everyone at work thinks you're incompetent." Hang on. Thr

Aug 11 26August 11, 2026

Article at gaylesmerdon.com

Leaders Need Better Desk-Side Manner

Most of us know what bedside manner means. A technically brilliant doctor can still leave a patient feeling frightened, dismissed or unheard if they lack warmth, empathy or curiosity. Their expertise matters. But so does the way they deliver it. Leadership is no different. Perhaps it's time we s

Aug 10 26August 10, 2026

Article at gaylesmerdon.com

Some Ideas Are Born Too Early

One of the hardest things about work isn't coming up with ideas. It's sharing them. Every now and then, you have an idea that feels different. It's still tiny, barely formed, but you can already see where it could go. You can imagine the conversations it might change, the problems it might solve, t

Jul 26 26July 26, 2026

Article at gaylesmerdon.com

Four Genres in One Day: If work was a TV show

Some days at work don’t feel like work. They feel like four different TV genres fighting over the same calendar invite. You arrive with a coffee, a bag, a vague sense of purpose and the fragile hope that the day might be reasonably straightforward. Maybe today will be a gentle workplace documentar

Jul 26 26July 26, 2026

Article at gaylesmerdon.com

In the Heat of a Bad Day

We often judge workplace behaviour as if it were deliberate and calculated. Someone snaps in a meeting. Goes quiet when they would normally contribute. Sends the blunt email. Takes something personally. Makes a poor decision from the red zone. And sometimes, yes, behaviour needs to be called out.

Jul 26 26July 26, 2026

Article at gaylesmerdon.com

Meetings Aren't the Problem

A bad meeting can turn a manageable day into a Bad Day faster than almost anything else at work. That’s why we spend so much time trying to fix them. We have all made many attempts over the years. Better agendas. Better facilitation. More participation. Clearer actions. Less PowerPoint. Shorter. S

Jul 06 26July 06, 2026

Article at gaylesmerdon.com

Welcome to the 3 AM Club

I have a proposal. If you're awake at 3 AM, you should have to do community service. Nothing major. Just a few hours helping solve society's problems before breakfast. Think about it. At any given moment, there are thousands of people awake across your city. Shift workers. New parents. Students. In

Jul 01 26July 01, 2026

Article at gaylesmerdon.com

Dear Certainty, I'm Handing in My Notice

One of the strangest things about leadership is that the more senior you become, the more people assume you have the answers. The job starts to come with an invisible expectation that you should be certain, confident and composed at all times. But some of the most important moments in leadership ha

Jul 01 26July 01, 2026

Article at gaylesmerdon.com

Dancing in the Dark

Some Bad Days arrive with a name tag. The meeting went badly, the email landed, the appointment was cancelled, the bill was bigger than expected, or someone said something so casually sharp that you found yourself still thinking about it while brushing your teeth that night. These days are unpleasan

Jul 01 26July 01, 2026

Article at gaylesmerdon.com

How to stop a bad moment from becoming the whole day. — Dr Gayle Smerdon

There is a tiny window at the beginning of a Bad Day. It usually doesn’t announce itself with drama. It’s not thunder, violins, or a cinematic shot of you staring into the middle distance. It’s more likely to be an email with a tone you don’t like. A meeting that starts badly. A coffee spill. A sma

Jun 03 26June 03, 2026

Article at gaylesmerdon.com

Different Day, Different Strategy. — Dr Gayle Smerdon

Some days are “ I spilled coffee on my shirt. ” Some days are “ I accidentally replied-all. ” And some days are “ If one more person says ‘quick question,’ I may legally become a swamp witch. ” The problem is, we often treat all Bad Days the same. We either catastrophise everything (“ This is the w

May 27 26May 27, 2026

Article at gaylesmerdon.com

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