Gail Thomas

The UX design and research team at Pitney Bowes shares how they improved the experience of setting up their flagship product.

I’m obsessed with Halloween and design. When I was a kid, I built a haunted (and grass-killing) maze on my parents’ front lawn. I’m a UX designer now, but for side projects I design large-scale, frightening attractions. Here’s what I’ve realized: UX…