Faith Uzuegbu

Learn how your Customer Success team can build actionable surveys, improve data visibility, and discover customer insights that drive business results.

Customers hardly let you know that they had a bad experience. They’ll instead churn or worse, stop people in their network from patronizing your business. To prevent this, you must proactively analyze customers’ sentiments after every core…

Finding the best-fit participants for user research sometimes feels like looking for a needle in a haystack. In a 2019 survey by Marketing Charts, nearly 50% of respondents revealed that recruiting participants is the second most challenging stage…

You've wrapped up user research for a new product with tons of relevant data from your target audience. Now what? You could present all the raw data gathered and hope that someone on your team gets the big picture. Or you could take time to weave a…

Introduction In an agile world, product teams continuously ship products to deliver business value. As they provide new solutions to the market, they discover new ways to improve user experience. To keep track of these areas of improvement, UX teams…

Introduction Quantitative research is an effective way to learn about your users and build products that are well-suited to their needs. Statistical insights from quantitative research can help you predict user behavior accurately. However, to derive…

If you have ever wondered how to measure the success of your product then you might have heard about product benchmarking before. This is a method of measuring the performance of a product against other similar company’s products. When you compare…

Looking for a simple but effective software release notes template to communicate product changes to your customers? You’re in the right place. In this article, we cover a brief recap on what software release notes then showcase some of the best…

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. And understanding their key differences will help you make…

Introduction Finding the best-fit participants for user research sometimes feels like looking for a needle in a haystack. In a 2019 survey by Marketing Charts, nearly 50% of respondents revealed that recruiting participants is the second most…

Introduction Great products don't just happen. They result from focusing on your customers' needs and building well-tailored solutions that cater to them. However, there's no way to know your customers' pain points without committing to well-laid-out…