Dave Sobel

Why your vendor bill is draining your margin. The meter runs on effort while your MSP contract demands results. When their agent fails, you pay twice for the same fix.👇#mspbusiness #itvendor #managedservices #itoperations #shorts

A structural margin pressure is emerging as AI manufacturers bill MSPs for agent activity, while MSPs are paid by clients for resolved outcomes. Companies like ConnectWise and Super IT charge based on volumes of AI-driven attempts (agent activity,…

Why carriers usually win in court when it comes to silent coverage.Doing risk assessments and gathering evidence for your AI implementation changes the outcome. It doesn't guarantee a win, but knowing your risk lets you address controls and actually…

The episode centers on a structural shift in technology risk management: liability for AI decisions is increasingly transferring downstream from technology vendors to MSPs and their clients. Insurers are moving to exclude generative AI from standard…

A software patch used to mean the end of a security problem.Now Costin Raiu says it is just the starting gun for hackers.Since AI lets attackers use pure iteration instead of cleverness, defenders are in a non-stop race from the second a fix drops.…

The episode identifies a structural shift: traditional patching is no longer sufficient protection as the act of releasing a patch now informs and accelerates attackers, particularly with the use of AI. When vendors publish fixes, attackers can…

MSPs are talking about AI more than ever and feeling less sure about it. In the MSP communities we track, AI conversation has climbed through the fall while sentiment has slipped toward neutral. Some MSPs are building their own tools with AI. Others…

Providers need to watch out for consumption billing risk with SMBs. Rich pointed out the demand is there, but if you do not measure usage and wrap it into your contracts properly, you will lose money. Are you absorbing those costs or passing them…

110 MSPs used plain language to build 150 automations a day.Eighty percent of them were actually built by ChatGPT or Claude instead of a human.Aharon Chernin calls it like it is: the MSP is not even using the product, the bot is. 🤖#mspautomation…

The episode documents a structural shift in the managed IT services sector: automation and AI are displacing both entry-level and advanced technical work, eroding the traditional skills ladder within MSP operations. This transformation is illustrated…

Attackers hit the PHP vulnerability days before the patch dropped 💀Cloudflare saw tens of thousands of attacks just 45 minutes after the disclosure, and millions since. The schedule completely broke down.Stay safe out there.#php #cloudflare…

The episode exposes a governance gap in risk management and asset responsibility for internet-facing systems—especially websites—within managed service agreements. This gap arises from unclear contractual boundaries between MSPs, clients, web…

Automated Edge, built a desktop agent to track where people copy and paste all day. Spoiler alert, shadow AI is already everywhere in your company. 🤖The real question is not if it is happening, but what to do with that server data.#shadowai…

The integration of generative AI into small business environments is driving a shift toward localized infrastructure management. As staff members frequently input sensitive business data into third-party, free-tier chatbot services, a governance gap…

Write your shop policy before you touch the client version.List every agent, map the client tenants, and figure out which actions need named text approvals. Protect your team from approval fatigue by only asking humans to move money, change…

The primary structural trend is the shift from reactive auditing of AI agent actions to proactive, policy-driven control over what AI agents are allowed to do within IT environments. This is illustrated by companies like Charles Schwab and JPMorgan…

Pax8 just unveiled 8bot, a white-label “managed AI coworker” MSPs can roll out to every client in minutes. Its pricing model is tiered token bundles plus pay-as-you-go overage, and the actual prices are still being set. TD SYNNEX says the next era of…

Your patch queue is growing because you are trusting severity rules.Rewrite your priorities around the CISA exploited list for internet facing systems. Move first on flaws that hand attackers control, and let the rest wait…

The episode highlights a structural shift in vulnerability management, where accelerated discovery of software flaws—driven by AI—has outpaced the ability to remediate. Companies including Microsoft and research groups like Epoch AI are reporting…

ConnectWise Cloud Backup holds the master key to your clients data.Since the credential lives with ConnectWise instead of you, they have the locksmith shop keys to every tenant.Think about who really controls that access.#msp #cloudbackup…