Kristen (Kris) Hicks

AI-powered opt-out intent detection that catches the requests keyword matching misses — honoring intent, cutting TCPA exposure, and logging every decision.

TrueConnect posts every text to the matching CRM record automatically, giving sales, marketing, and CS one view of your SMS conversations. No Zapier tax.

Learn key AI prompt engineering strategies to enhance your workflows and achieve better results with Gemini for Google Workspace.

Learn how to prepare your company's data for AI success. Discover strategies for data readiness to enhance AI initiatives and drive better results.

Compare RCS messaging and native mobile apps to see which gives your brand faster engagement, less friction, and better business value.

Learn 10 proven ways to lower your SMS opt-out rate with better timing, targeting, personalization, and SMS best practices. Read more here.

See how AI for CX powered by causal AI and data-driven decisioning drives personalization, retention, and satisfaction across every customer touchpoint.

A few years back, you may have noticed that some of your group chats and texts with friends were a little bit…off. Features like image sharing and read receipts didn’t always work. Maybe you figured out that those issues specifically came up when

Learn how SMS list hygiene protects your deliverability, budget, and TCPA compliance. Discover 6 practical tips to keep your text list clean and high-converting.

Learn which RCS features help brands drive clicks, trust, and replies, plus how to use them in business messaging.

Learn how to navigate Gemini usage limits, understand consumption-based pricing, and implement smart budgeting strategies to increase AI ROI.

Discover a four-phase Google Workspace change management methodology and best practices for 2026 to ensure successful adoption for your organization.

2026 brings significant changes to health insurance coverage for GLP-1 medications like Wegovy and Ozempic, with many insurers limiting or dropping coverage for weight loss use. Learn how these changes may affect you, explore new options like oral

Make your limited time with prospects count with a top-notch elevator pitch. We've got instructions, tips, and examples to help. Plus, learn how trusted AI tools can help you create personalized pitches at scale. By Lucy Mills, Regional VIce

Text messaging has become one of the primary channels consumers prefer for hearing from businesses. Over half of consumers have said they’re fine with receiving text messages from brands. At the same time, the security risks of texting are a cause

Explore agentic AI strategies for your enterprise to enhance efficiency and decision-making while navigating integration and security challenges.

Messages failing to send? Use this step-by-step SMS troubleshooting guide to diagnose device, carrier, provider, compliance issues and restore delivery.

Learn how Promevo uses Looker, Google Cloud's BI tool, to streamline internal operations and deliver premium analytics features to clients.