First of all, please check if the URL of the website where this content item has been published is listed in your Source settings.
If the website is not listed, please add it and we’ll find all past and future content of yours automatically.
If the website is listed among your source, please check if you can find the content item in your Content Archive. If the content item is in your archive but is not on your portfolio, please check this guide.
If you can't find the content item in your archive, then we should definitely look into it. Please send us the URL of the content item that our system missed via email: hello@authory.com.