Systems should work for people; people should not work for systems.

Research, for me, often still relies on my background in troubleshooting and problem-solving. Every troubleshooter needs a toolbox. My methods are my tools. This list is not exhaustive because I am on a never-ending learning journey to add tools daily.

RESEARCH TOOLS for designing, executing, analyzing, and reporting research.

Qualitative methods
Surveys (demographics, quantitative, qualitative)
Research ethics (for working human subjects or participants)
Data storytelling and presentation
Program evaluation
Interviews (all of 'em, all the kinds)
Focus groups (there's more to it than you think)
Participant observation
Literature reviews, open-source data reviews, and policy analysis
Content analysis, media analysis, social media analysis, and netnography
SWOT and competitive analysis
Journey mapping, personas, and mind mapping

PEOPLE SKILLS.

Active listening
Rapport building
Verbal, written, and graphic communication
Critical thinking, analytical thinking
Mentorship and collaborative leadership
Business development and client relationship building
Sense of humor
Non-verbal communication
Diplomatic and respectful
Reliable. trustworthy and loyal
Authentic and honest
Open-minded and open to new experiences (flexible and tolerant)
Intuitive and empathetic

CONCEPTUAL FRAMEWORKS.

Human-Centered Design
Agile Lean research (embedded, iterative and fast)
Customer Experience (CX)
User experience (UX), and to a lesser extent user interface (UI)
Gap analysis
Distinctive capability analysis
Human-centered organizational analysis
Trauma-informed approaches
Diversity, Equity, Inclusion, and Accessibility (aka, respectfulness and thoughtfulness)
Grounded theory
Participatory action research and applied anthropology
Ethnography
Phenomenology
Narrative inquiry
Institutional governance
Hermeneutics and semiotics
Hegemony and resistance

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Who & Why

Veterans Speak Out: VA Health Care vs. Community Care