High-risk drivers who struggled to find coverage elsewhere may have considered SafeAuto. However, SafeAuto no longer writes new policies. As of 2021, the carrier is now a part of Direct Auto, which also offers policies to drivers with similar profiles.
For drivers considered to be high-risk, SafeAuto car insurance could have been one of the best car insurance companies. The company specialized in providing nonstandard car insurance for drivers with incidents like multiple tickets or at-fault accidents on their driving records. Coverage was available in 11 states, and the company boasted an easy online quoting system. There was also an online chat feature and a support phone number for customer assistance.
SafeAuto focused on state minimum coverage, although you could purchase higher liability limits if you need to. SafeAuto did not, however, offer liability limits as high as some other car insurance companies. You could also add comprehensive and collision coverage, and endorsements like rental car reimbursement or roadside assistance coverage were available in some states.
Pros and cons of SafeAuto car insurance
Comparing car insurance companies may be an important part of finding the best car insurance. Considering the pros and cons of each company may help you decide where to ask for car insurance quotes. Although SafeAuto no longer writes new policies, comparing its features may help you find a suitable alternative carrier. Here’s a summary of some SafeAuto car insurance pros and cons our insurance editorial team identified:
SafeAuto customer satisfaction
Customer experience can be an important factor for many when it comes to insurance. Unfortunately, SafeAuto was not scored in any of the J.D. Power customer satisfaction studies. Now that the carrier has merged with Direct Auto, looking at Direct Auto customer service metrics may help you decide if that carrier could be right for you.
To get a gauge of policyholder’s satisfaction with an insurer, you can also look to the National Association of Insurance Commissioners (NAIC), which routinely studies complaints filed about different insurance companies. NAIC complaints are reflected in the organization's complaint index. This index has a baseline of 1.00, and companies with an index higher than the baseline have more complaints than expected for their size.