While Michelle Trombetta has held many different titles in product, technology, and operations, and had the opportunity to work across the globe, one thing has been consistent, and that’s her desire to make a positive impact on the world around her. Even when that world is virtual. Like many of us, Michelle and her team are all working from home these days, separated from the usual energizing bustle of the office. To keep things lively (and perhaps lift some spirits), Michelle started the ‘Fancy Friday’ movement. (See photo above.) It’s the opposite of casual Friday, and a way for people across Surescripts to end another week at home with some fun and flair. Or maybe she’s just looking for an excuse to show off her impressive collection of fascinators and crowns!

As Surescripts Director of Product Innovation, Michelle plays an active role in developing tools that improve the patient experience, like Real-Time Prescription Benefit. “Price transparency is an incredibly important way to address the mounting healthcare costs in this country,” she says. Others agree: the Centers for Medicare & Medicaid Services are requiring Medicare Part D plans to integrate at least one Real Time Benefit Tool by January 1, 2021.

As we honor the people who impact patient experience every day during Patient Experience Week, I sat down with Michelle to learn more about the important role of price transparency at the point of care.

When you chat with colleagues, what topics, trends or advances are you talking about lately?

price conversation

And using this tool can reduce rework

prior authorization

How would you talk about price transparency at a cocktail party (or virtual happy hour, now that we’re social distancing)?

prescription price transparency at the point of care

Who do you consider influencers, innovators or leaders?

COVID-19

Brené Brown

Simon Sinek

Who or what inspires you?

It’s 2030. What are you most proud of having helped accomplish in healthcare?

To get more familiar with price transparency and the patient experience, check out our recent price transparency data brief. Fascinator not required.

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5 Questions: Michelle Trombetta on Improving the Patient Experience and the Power of Vulnerability