Cloud Solutions Are Like Building with a LEGO® Set

Cloud technology can help you access markets, improve the customer journey, streamline operations, or achieve many other business outcomes. But you don't punch a button labeled "cloud" and receive a solution. All cloud solutions are custom and must be built with your particular business needs in mind. The best solutions are multidimensional and creative, just like your business.

The LEGO Effect

Cloud solutions are like LEGOs. You can combine many different elements that connect to other elements. Each type of LEGO is like a service or capability we use to create a solution.

But companies don't need all of those pieces. They need specific solutions that solve the problems their firms face.

Even within an industry, cloud solutions must be customized. For example, a mortgage banker doesn't have the same problems as an investment banker, so the cloud must be shaped and kneaded into something that addresses issues specific to the mortgage banker. It's essential to understand not only the industry but the sub-industry and the company's motivational model, as well as the technology that's currently used and who is using it.

A cloud solution can then be created to address needs the company has regularly. There is no value in throwing a hodge-podge of cloud capabilities at a company when it only needs a specific set.

Like a LEGO set, the cloud is flexible in what capabilities you can combine. It can foster meaningful solutions if you know your company's actual needs.

Industry and Situational Fluency

I strive to understand details and nuances in an industry and a business and how those situations relate to specific problems or pain points. You can't just say, "We need to improve operational efficiency. Hook us up to the cloud."

I look at fluency in two ways:

1. Industry Fluency

When creating a cloud solution, I read articles from the thought leaders within that particular industry and sub-industry. I come to understand the different situations they face. Problems can range from market health to regulatory requirements and everything in between. Having that deep understanding of the industry is very important because I can understand the environment an individual business operates within.

2. Company-Specific Situational Fluency

To learn about a specific company's needs, I always start with the people doing the everyday work. If you think about it, companies don't have problems – people do.

I ask precision questions and become very curious. I talk to employees that are on the ground, on the front lines. People who have done the work or have been driving solutions are the best subject matter experts because they will understand a cloud solution's net impact. I like to think of this as the "Walk A Mile" approach – I walk a mile in employees' shoes to see what it feels like to deal with the problems they face.

I also talk to thought leaders within the organization and ask questions about their vision, company goals, and the pain points as seen from their levels. For example, most data centers are over capacity, so the company buys more hardware that increases costs. Using the cloud, the company can scale down.

Industry and situational fluency are not abstract. I get a deep understanding of where I can make individuals more effective and therefore make the company more effective. After all, the bottom line is, well, the bottom line. A targeted cloud solution based on industrial and situational fluency makes the company more competitive and profitable.

Adjacent Capabilities in the Cloud

I look for adjacent capabilities that apply to specific company functions and malfunctions. "Adjacent capabilities" means integrating current capabilities with other functions that enhance what the company can do.

For example, I can connect Salesforce to Azure, Azure to M 365, or Workday to Azure. And I can be highly flexible and agile in using these capabilities because they can all integrate, often with no code or low code. These adjacent capabilities help me drive an impact much faster.

If I don't understand the architecture of adjacent capabilities, it's going to be hard for me to drive a solution that's as effective as it could be.

A Two-in-One Solution

Cloud solutions come from pushing a capability here, diminishing one there, and shaping the entire thing into a whole that makes sense.

Kids with their LEGO sets make decisions about what types of bricks to use to build what they want. In business, we tie all that flexibility and creativity to outcomes that will help the company prosper. So there are two concepts in one that make for better outcomes and more success for any company working with cloud solutions: Flexibility that results in useful solutions.

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