Kaseya is at an inflection point. It needs to continue to evolve its technology and challenge its rivals while operating without a figurehead atop its organization.
Kaseya CEO Fred Voccola stepped down in January from his role at the IT management software provider, retaining a position as vice chairman of the board. It left the company without a chief executive for the first time in 10 years. While Kaseya is seeking a replacement, it's unclear how long that process will take.
And despite closing its $6.2 billion acquisition of Datto in 2022, Canalys principal analyst Jessica Davis says there are still ramifications from integrating Datto backup and disaster recovery into the Kaseya platform. (Canalys is part of Omdia, Channel Futures' sister research and analyst firm.)
"The fallout from Datto’s integration into Kaseya three years ago – and the cultural friction it caused for Datto-aligned partners – continues to impact perception among some in the ecosystem," Davis wrote in a blog.
And that's not all.
"The company has caused friction with partners in the wake of unforgiving billing issues and aggressive sales tactics, which have overshadowed efforts to build a stronger sense of community among MSP customers," noted Davis.
It's a culmination that puts Kaseya at a "crossroads," she said.
The company, however, is far from rudderless. At its annual Kaseya Connect event in Las Vegas, where it focused on launching its latest series of products, Voccola wasn't front and center. Instead, it was other execs stepping up to fill the void.
"The company has a strong team of executive leaders who have led the business during the transition to a new CEO," Xavier Gonzalez, chief communications officer at Kaseya, told Channel Futures. "These executives are guiding Kaseya with a focus on customer-led innovation and high-level execution of the company's product integration strategy."
The presence of the company's lead executives was quite evident on the stage at Kaseya Connect. While Voccola's absence was obvious, Davis argues, the gap left behind provided other leaders like newly appointed chief product officer James Lippie a chance to excel and show their potential.
"If any one of these executives had successfully navigated an IPO before," Davis wrote, "they may have been a natural successor to the CEO after his January departure."
Davis argues that Kaseya faces multiple challenges, including integrating its 40-plus products into a "cohesive experience while supporting partners who may only use a subset." There's also the need to scale infrastructure and remediate the ongoing friction around "licensing terms, support responsiveness and product interoperability."
When asked about its plans for seamlessly integrating all of its acquired and recently developed products, Kaseya noted the "significant investments the company has committed to enhance the customer experience and deliver the fully integrated platform that meets the needs of our customers."
Furthermore, it's Kaseya's continuing approach to product development – particularly around artificial intelligence – that will define it for years to come.
"Kaseya has an opportunity to reset its trajectory," Davis concluded in her analysis. "With leadership transition underway, momentum in platform bundling, and early steps toward AI integration, the company is positioning itself for the next evolution of managed services. But execution will be critical. The company’s ability to build trust, simplify operations and lead on AI may ultimately define its success in this next era."
Partner, Vendor Perspectives on Kaseya Changes
Partners are equally aware of the vacancy left by Voccola, but it's not affecting their companies' focus on technology and continuity.
"Our priority is the continued enhancement of the [Kaseya] platform, especially in areas like AI integration and operational efficiency," Richard King, chief commercial officer of MSP KeyStone Solutions, told Channel Futures. “What matters most to us is having a unified, reliable stack that allows us to deliver secure, continuous and cost-effective service to our clients.”
It's a similar refrain from vendors who integrate their products with Kaseya.
"Acronis has built six integrations with various Kaseya products across its RMMs, PSAs and MDR, to offer MSPs integrated and efficient visibility and control over cloud data protection and AI-powered cybersecurity," Rick Hebly, Acronis senior director of platform marketing, told Channel Futures. "Acronis remains committed to maintaining and supporting its integrations with Kaseya products, most currently in May 2025, by releasing a new integration to extend and improve the Acronis experience for partners migrating from Kaseya VSA 9 to VSA 10.”
Kaseya announced multiple new offers at Kaseya Connect this year, including the expansion of its 365 platform to help MSPs scale efficiently and improve back-office operations, as well as a new security information and event management (SIEM) product.
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About the Author
Christopher Hutton is a technology reporter at Channel Futures. He previously worked at the Washington Examiner, where he covered tech policy on the Hill. He currently covers MSPs and developing technologies. He has a Master's degree in sociology from Ball State University.