USAA Review

USAA homeowners insurance policies include most of what you’d find with other insurers: dwelling, other structure, personal property, liability, loss of use, and additional living expenses coverage. Policyholders are even covered for medical payments if a guest injures themselves on your property. If you’re an active-duty member, USAA will receive coverage for their uniforms and military equipment, and get your deductibles waived if a personal property claim is made due to war. A major benefit of USAA is its homeowners insurance policies come with replacement cost coverage. When you make a claim, the insurer will take into consideration the value of your belongings without any depreciation — not many insurers offer this perk.

Up to $5,000 of identity theft coverage is included in all policies except in North Carolina.

Homeowners can add coverage such as water backup, valuable possessions, and earthquake coverage. The Technology Coverage Endorsement provides between $1,000 and $10,000 of coverage for technology such as laptops, smartphones, home theaters and stereos, and gaming gear. If you qualify, there are multiple discount options, including discounts for bundling policies, being claim-free for at least five years, and having certain safety or smart home devices installed.

Unfortunately, policies are limited to USAA members. You need to be a member or a veteran of the military, a pre-commissioned officer, or a qualifying family member of one.

USAA’s Claims Handling:

With a score of 4.3 out of 5, USAA places third in our claims handling subrating. The average result is 4.2. According to our survey results, over half (51%) of respondents rated high satisfaction with the claims filing process at USAA This is higher than three of the 10 companies in our rating. Over 55% were also completely satisfied with communication from USAA when it came to status updates and how the claim was resolved. For complete satisfaction with how their claims were resolved, a result of 55% puts USAA above five of the companies in our rating.

USAA’s Customer Service:

USAA is third in our subrating for customer service with a score of 4.5 out of 5; the average score is 4.1. For opening a policy, approximately 55% of survey respondents answered they were completely satisfied with the customer service, which is higher than eight of the 10 companies in our rating.

USAA’s Customer Loyalty:

Though USAA may have more restrictive membership requirements, those who are members are quite loyal to the insurer compared to its competitors. It is first in our customer loyalty subrating with a score of 4.9 out of 5, with an average company score of 4.2. Almost 70% of survey respondents said they will most likely renew their policy. Only Auto-Owners has a higher score for most likely to recommend, and that is only by approximately half a point.

USAA’s Value:

Policyholders generally want to believe their coverage offers a lot of value for the premiums paid. USAA scored a 4.8 out of 5 for value in our best homeowners insurance companies for value subrating, earning it the top spot. The average score for companies in the subrating was 4.2 Over 72%, however, were satisfied to completely satisfied with the discounts they received for their policies. Approximately 82% of respondents were satisfied to completely satisfied with the value they got from their homeowners insurance company.

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USAA Homeowners Insurance Review