CTV National News: Service dog tragedy Omar Sachedina reports on the tragic story of a teenager who died by suicide after getting an improperly trained service dog.

An Ontario woman is blaming the death of her daughter with mental illness on an American man who she says failed to provide a trained service dog, leaving her 19-year-old devastated. He is now the subject of an investigation involving at least 41 families.

Nancy Evans’s daughter Katie died by suicide on Jan. 2, just a few weeks after they were forced to give their dog Bailey to a rescue organization because it wasn’t properly trained to be a service animal.

The dog was a soft-haired Briard, a French shepherding breed, which Evans purchased for US$14,500 in April from a company registered as a non-profit organization called Ry-Con Service Dogs located in Raleigh, N.C.

The family had difficulty finding an affordable service dog trainer in Canada and Evans said they had no choice but to look for a company in the U.S.

The business the Evans found was owned and operated by Mark Mathis, who claimed on the company’s website to be a “N.C. state-approved certified service dog trainer with a specialty in autism.”

Dozens of families, primarily in the U.S., have complained of receiving untrained dogs with aggressive personalities from Ry-Con.

When some of the families tried to return the dogs to the trainer, they said they weren’t refunded and Mathis accused them of mistreating the animals and lying.

A spokesperson for North Carolina’s Attorney General’s Office confirmed to CTVNews.ca that it is investigating Ry-Con. The department said it’s currently reviewing 41 complaints from residents in the state who have contacted their office.

The investigation was launched soon after Mathis abruptly closed his service dog training facility in November.

Allegations of improper training

According to multiple families who spoke to CTVNews.ca, Mathis sent a mass email to his clients in early November to tell them he was shutting down the company. He also said they would have to pick up their dogs from his kennel by the end of the month if they didn’t already have them.

This is why Evans said she and her daughter rushed to North Carolina in mid-November to collect Bailey and bring her home, even though it was apparent the dog had not been fully trained.

“Oh my gosh. It was just terrible,” she told CTVNews.ca during a telephone interview from her home in Mississauga, Ont. “She knew no service dog tasks whatsoever.”

Katie Evans received a service dog from Ry-Con in November 2018. (Source: Nancy Evans)

The Evans weren’t the only ones who came to this unfortunate discovery when they brought their dog home.

Rachel Cummings and Shannon Poirier said both of their families have launched lawsuits against Ry-Con over the training of the service dogs they bought.

Cummings said the first night they brought home their dog from Ry-Con in May 2018, it immediately attacked their two other older dogs who were lying in the hallway and traumatized their daughter who has autism.

The family returned the dog to Mathis three days later, but they never received a refund from him. They filed a lawsuit against Ry-Con in October 2018.

Rachel Cummings said her daughter Sobie fell into a deep depression after they had to return the dog. (Source: Rachel Cummings)

Poirier had a similar story to share. She said the dog they purchased from Ry-Con bit their young son who has autism in the leg in November 2017. Following repeated attempts to obtain a refund after they returned the dog, the family sued the business in a small claims court in August 2018.

The court ruled in Poiriers’ favour ordering Mathis to pay them 70 per cent of the damages they were seeking. However, thanks to an appeal, the case is still pending.

In November, Mathis closed his dog training business and filed for Chapter 13 bankruptcy. There are more than 70 families listed on his bankruptcy claim, according to Cummings.

Mathis said he had “no comment at this time” when contacted by CTVNews.ca about the families’ accusations against him.

More than just ‘a cute pet’

For Katie and the other children with disorders who were impacted by Ry-Con, the service dogs they were supposed to receive were going to be more than just a cuddly pet to keep them company.

Evans said her daughter spent most of her short life struggling in school and socializing with other children. Katie was diagnosed with ADHD and a learning disorder when she was six years old. When she was 11 years old, Evans said Katie was physically assaulted and injured by her male Grade Six teacher.

Following the incident, Evans said her teenaged daughter developed extreme anxiety, obsessive compulsive disorder, and a debilitating fear of male figures of authority.

When she was 16-years-old, Evans said Katie came up with the idea that she needed a service dog. The family hoped that a dog would help the socially awkward teenager make friends, feel safe going out on her own, relieve her anxiety, and increase her confidence.

“This dog was going to be an icebreaker for her. She would take the dog with her everywhere and the dog would make people come up to her because the dog was so beautiful and want to talk to her,” Evans explained.

After they finally found the dog Bailey, Evans said her daughter obsessed about it for more than nine months.

“She just lived for talking about Bailey, for getting pictures about Bailey from the company, updates about Bailey. For my daughter, everything in her life was going to change and going to be better as soon as Bailey was her service dog,” she said.

When the family finally brought Bailey home in November, it was terrified of Evans’ 24-year-old son who also lived in the apartment. The dog barked, growled and lunged at the young man who was unable to even leave his room. Bailey also wasn’t housebroken and couldn’t be around other dogs or people in public.

The family eventually gave the poorly trained dog to a rescue organization in Florida in December so it could be rehabilitated. Evans said she bought her daughter a hamster and made an initial payment on another prospective service dog for Katie that would take 18 months to train.

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Ont. mother blames daughter's suicide on U.S. man accused of not training service dogs