A case study of an older man, whose early dementia led to erratic spending and a higher debt load. His bank knew of the problem, but refused to give control to friends with a power of attorney. An appeal to @Ombudsman_OBSI reversed the bank’s decision.
It is important for everyone, but especially seniors, to plan ahead for how their finances will be taken care of if they need help. Our case study explains how we investigated a complaint involving a senior with early signs of dementia. obsi.ca/en/news/senior…#SeniorsMonth
