Information architecture and technical writing services that help you produce comprehensive and consistent knowledge bases that answer users’ questions
Equip your internal Support team to rapidly resolve support tickets and emails with links to comprehensive support topics
Does the pace of releases and updates outstrip the publication of new documentation? Does the team keep needing to write new FAQs?
We help you eliminate the time spent crafting the same replies to the same queries.
Aggregate, organise and expand existing product documentation with logical information architecture
Is crucial information buried in internal technical wikis, old blog posts, patchy support topics, or duplicated resources?
We help you produce a well structured knowledge base that groups content in ‘buckets’ and responds intelligently when users hit search.
Future proof releases and updates with a Kanban-style documentation production system
Multiple contributors with disconnected approaches can lead to inconsistency, gaps, duplication, chokepoints, and general chaos.
We produce custom systems, processes, guides, and templates that help simplify the writing process.
Empower your Sales and Marketing teams to understand the product and write compelling promotional materials
Non-technical staff can sometimes feel lost in the details and powerless to explain the full range of product features.
We write solid introductions that explain the big topics. This helps you to write product landing pages, use cases, comparison pages, and case studies with context and nuance.
Document the latest releases, updates, features, improvements, fixes in support topics
We know your development team doesn’t want to write documentation. Their time is best spent working on the product itself.
We write all new and updated topics for your in line with the release cycle, including UX help text and microcopy. If you need accompanying feature blog posts and drip campaigns, we do that too.
Rapidly onboard customers and new starts with self-service knowledge bases
New users want to start using the product as soon as possible.
We embed quick-start guides and topic overviews together with logical grouping, structuring, sign-posting, and linking that result in cohesive and integrated knowledge bases.
Upskill new and inexperienced technical writers with expert, ongoing mentoring
There is little time for support and development teams to teach non-technical writers how to structure and keep content up to date.
We train and mentor technical writers to embed your custom systems, processes, guides and templates in real documentation projects.
I’ve worked with Dawn while consulting at Netsparker. Before she joined there was no structure or processes in place in regards to creating, publishing and managing content.
While at Netsparker she has written the writing guidelines for the team, introduced several different processes to organize how content is planned, created, reviewed and published, and also wrote a lot of content herself. She wrote content for the website, blog posts, content for marketing collateral, product manuals and also technical documentation.
She is one of the very few content writers who have a good grasp of both technical and non-technical subjects. Dawn is very organized and easy to work with. She is highly motivated, reliable and always willing to learn and write about new subjects. I would highly recommend her to anyone.
Robert Abela, (Former) Marketing Manager, Invicti
I am delighted to recommend Sensei for their work creating a new information architecture, article templates, and writing technical documents for our company’s Knowledge Base.
In addition to their expertise on how best to structure the IA and support articles, they are incredibly skilled, responsive, and easy to work with. Sensei took the time to understand MSL and our customers’ needs, and Allen’s attention to detail in writing our support articles is excellent.
As a result of their work and the training they delivered to my team, our Knowledge Base is coming on leaps and bounds; I look forward to continuing working closely with Sensei as we progress through our Knowledge Base improvement project.
Elizabeth Iles, Client Success/Customer Services Manager, Membership Services Limited
Do you want clear, consistent support documentation?
Let's get rid of the chaos.