Client experience is the essential key to turn prospects into loyal clients and keep current clients happy. Well before COVID-19, Janet Wan, President of Sierra Pacific, and Glen Jones, Director of Financial Planning, recognized the importance of helping clients prepare for worst case scenarios through one-of-a-kind experience that resonated with clients. Looking to enhance their existing tech stack of portfolio analytics, Janet sought a tool to consolidate a 20-page report into something more digestible for client meetings.
HiddenLevers stood out to the Sierra Pacific team because the HiddenLevers’ platform offered the more interactive experience than other tools in the market.
Creating an Interactive Client Experience
After integrating HiddenLevers into their workflow, Sierra Pacific was able to introduce their clients to one-of-a-kind client review experience. “HiddenLevers was the perfect tool to use on an ongoing basis with our current clients,” said Jones. “Other platforms aren’t interactive like this, and we can do trade-off analysis on the fly with our clients that we can’t do with other technology.”
The HiddenLevers user interface and interactive tools like Cash Flow Analysis help clients better understand what they can expect from their current investment strategy and if they are on track to meet their financial goals. “Clients enjoy interactive analysis, specifically when reviewing their financial goals and plans. They like the ability to visualize why we make the suggestions we do.” said Jones
Helping Investors Amid the Current Crisis
The COVID-19 put investors on an emotional roller coaster full of volatility and uncertainty, but Sierra Pacific had no problem calming their client’s worries using HiddenLevers stress testing.
“HiddenLevers stress testing has good representation of the upside and downside – this is something other financial planning platforms just can’t do,” said Jones. “HiddenLevers has been useful during the last 3 months — though our clients are in good financial shape, they still worry if they’d be on track if it were to happen again. It’s nice to be able to reassure them that they will be in reasonable shape regardless of what the future holds.”
As COVID-19 is now part of the new normal, Wan and Jones continue to use HiddenLevers’ Coronavirus scenario to reflect how this reality is translating into the markets.
“We use the past crashes the most, but the Coronavirus scenario is a once in a lifetime thing that we have to address.” HiddenLevers helps the Sierra Pacific team show their clients what’s possible during the good, bad, and ugly market outcomes.
HiddenLevers Enhances Productivity
After using HiddenLevers for the past two years Wan and Jones recognized an increase in productivity seeing how HiddenLevers helped cut manual work by 50%.
“The ability to enter data, change data, and demonstrate tradeoff analysis on the fly with clients has really been a significant productivity enhancement. “said Jones
With over 25 platform integration partners, users able to import their clients’ portfolios and holdings into HiddenLevers within a few minutes and updates daily to save users from manual data entry.
“HiddenLevers is such a useful, practical, and interactive tool that we continue to be impressed with.” said Jones.