Technology Expense Management (TEM) starts delivering value to clients far sooner than many might expect.
Most people are familiar with the analytical, payment, and reporting functions of TEM. TEM providers collect all technology-related invoices for…

Managing International Vendor Relationships and Negotiating Favorable Agreements

 Today's managed service provider (MSP) is faced with a challenge: The downright glut of refugee resellers that have migrated to the MSP ranks without doing the hard work is making it very difficult for those who have done the work to rise. Some…

For MSPs, Where To from Here?

Even as we struggle to distribute the vaccine for the Covid-19 pandemic, more than 18,000 private companies and government agencies recently fell victim to a cyber pandemic. As with the novel coronavirus, the recent cyberattack came from overseas,…

SolarWinds Hack is our "Cyber Pandemic"​

 Microsoft partners like Henson Group are very familiar with the Microsoft concept of the "Big Bet." It's the platform Microsoft is currently investing in most. Office/Microsoft 365 is clearly an enormous big bet that came…

Salesforce's Slack Acquisition will Flop

At the beginning of a new year it’s critical for MSPs to ask themselves if they’re satisfied with being the managed services provider to their customers. Not that it’s a bad or inferior role to play, but ask yourself, is it enough? And ask if it’s…

MSP 2021: Year of the Major Strategic Partner

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.
In earlier times the…

Best Practices for Managing Remote and Global Teams

Talking about the tools MSPs need to evolve and grow their practices, where they're going to come from, and highlighting one potential source. 

The Toolkit for Tomorrow's MSP

What does it take to make sure you’re getting the best possible rate for the telecom services your company depends on? Say hello to TrueSense™ from Calero-MDSL, an enterprise telecom benchmarking solution.
What Would You Need to Know?
When seeking…

Find the Right Rates with TrueSense™

 The mission is critical. The job pays well. There are plenty of openings needing qualified people to fill them. As a returning military veteran, does that all sound good to you? Damages from cybercrime are estimated to top $6 Trillion by next…

Why Military Veterans Excel in Security Careers

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The channel is now about managed services, not products, and vendors that fail to see that will lose out.
There actually came a point when a particular largest software company in the world had just about all its "Managed" partners ask to…

When Channel Partners Get to Resenting Channel Account Managers

It’s easy to get your channel partners to exile your channel account managers (CAM) and not deal with them. Just keep them playing the “Pipeline Police.” When your CAM focuses on truly being a “manager” proactively helping their partners manage their…

What Happens When You Focus on the Last Word in “Channel Account Manager”

Operating your data center changes when you've moved it to the cloud. In this webinar, HMC reviews some of the changes and how to approach them. 

The New Enterprise Cloud Dynamic

Telecom Expense Management (TEM) has transformed from management of just the telecom expenses to encompass all technology expenses across all spend categories, quickly becoming Technology Expense Management.
Inspired by Adversity
The COVID…

The Benefits of a Standard Expense Management Process that Spans Multiple Spend Categories

 MRR is terrific, but not everyone gets there as quickly as others, and your monthly costs still need to be paid. They’re going to burn me at the stake for this one, but I’m here to tell you — contrary to what many others have told you, monthly…

Blasphemy: MRR Is Not the Holy Grail

 Depending upon whose surveys you consult you’ll find that 83% of cybersecurity attacks involve phishing and ransomware. The stats don’t stop there: - Two-thirds of companies have experienced a phishing attack. - 97% of users tested could not…

Can You Spot a Phishing Attack?

EBOOKTelecom Expense Management (TEM) is expanding and evolving as it grows to cross all technology-related spend categories. As you’d expect, all TEM providers will adapt to these changes at varying rates. Some are already ahead of the curve. Others…

MAKING THE JOURNEY FROM ONE TEM VENDOR TO ANOTHER

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We think of software providers selling their products through resellers, but some software providers have radically changed that to a services model.
Value-added resellers (VARs) long ago morphed into managed service providers (MSPs), and…

The New Software Provider Business Model - Toolsmith

WHITE PAPER
With dramatic change occurring in the Telecom Expense Management (TEM) environment, it’s a good time to re-imagine and re-invent the TEM organization to conquer new challenges more efficiently.
04 DRIVING THE INCREASING IMPORTANCE OF…

RE-INVENTING THE TEM ORGANIZATION TO ADAPT TO ACCELERATING TECHNOLOGY ADVANCES - THE FUTURE OF TEM TEM AND DIGITAL TRANSFORMATION COLLECTION PART FOUR

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Many pundits are recommending that MSPs become MSSPs and "simply add security" to their offerings. It's not that simple.
You hear it all the time. It’s no longer enough to be merely a managed service provider (MSP). It’s time to graduate to…

Why it’s Not Easy to Become an MSSP

 It's no secret that your experience, your skills, your expertise are valuable -- very valuable. They're the result of big investments. The mystery is why you'd ever give away any of the service value those investments have created. Yet MSPs often…