If you're experiencing issues with the Authory Browser Extension, try these common troubleshooting steps first:
1. The extension icon isn’t appearing
Ensure the extension is installed and enabled in your browser’s settings.
Restart your browser after installation.
Check if the extension icon is pinned or accessible in your browser toolbar.
2. Content added isn’t appearing on your Authory portfolio
Give it a moment; occasionally, newly added items may take a short time to sync.
Make sure the content item you added is in a collection that is on your portfolio.
3. Issues with paywalled content
Confirm you are fully logged into the site hosting the paywalled content.
Ensure you have access and the paywall isn't blocking the content when you try adding it.
4. Extension conflicts or errors
Disable other extensions temporarily to see if there is a conflict.
Try clearing your browser cache and cookies.
Ensure your browser is updated to the latest version.
5. General troubleshooting steps
Restart your browser or try a different browser temporarily to confirm if it's a browser-specific issue.
Uninstall and reinstall the Authory Browser Extension.
Still experiencing issues?
If none of these steps resolve your problem, please give us a shout at hello@authory.com.