July 27, 2018

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Transactions to Interactions: Why the financial services industry is leaving paper behind

Digital banking has become a way of life for most consumers today — in fact, the majority of bills are paid electronically. And although the method of paying bills remains fragmented across multiple channels including mobile devices, computers and paper, consumers have embraced the speed and convenience of various digital channels.

This Executive Brief looks at how transactional mail is used in the financial services industry, and the factors that influence the adoption of digital channels to replace physical mail. It also provides a snapshot of the future of digital communications.