July 28, 2020

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How Healthcare Payers Can Transform the Patient Experience

Today’s payer ecosystems are ripe with the promise of transforming the healthcare landscape — empowering members with a 360 degree view that puts the patient squarely in the driver’s seat. To be successful in the new era of health reform, organizations will have to take engagement to a new level and consider the patient not just as a recipient of care — but as a central component in his or her own care team. This requires a mind shift by healthcare payers, providers and the patients themselves.