March 23, 2021

Article at Hannah on Authory

Donna Maloney | Director of HR

It’s the little things that matter most to people. From thanking the person who’s emptying the trash in an office to asking sincerely and sympathetically how a colleague’s day is going, people will remember how you made them feel. As the director of human resources at the Edgewood Centre, I really focus on finding the mutual fit when selecting someone who is looking to make Edgewood the home to their career. 


My time at Edgewood began when my children were small. I had been in several cooking jobs, but those hours simply didn’t fit with being a parent. I knew I needed something else. I saw a pamphlet for a Licensed Nursing Assistant (LNA) class at the Dover Adult Learning Center. I enjoyed caring for people and thought it was something I could do.  


At the time, I didn’t know where I’d end up working, but I gave it a shot anyway. I can’t explain the depth of personal pride I had after completing the class and taking that first step toward a meaningful career.


I applied for a nightshift position at the Edgewood Centre in Portsmouth. It was Patty (Patricia Ramsey, the owner of the Edgewood Centre), who interviewed me, gave me my first tour of the facility and introduced me to many staff members. From that day seeing the resident-directed care everyone on the team gave to each resident, I knew it was a place I wanted to be a part of. I started working at Edgewood, and I never looked back. I did nights for seven years, and after my children were older, I moved to days and eventually into positions as a rehab aid, a rehab office coordinator and then onto a position in billing.


When a position in HR opened up, I pled my case with Patty. I felt compelled to move into this role because I’m passionate about the people and the culture we’ve created here. Most of all, I wanted to help people find what I found here all those years ago: a community where each person’s efforts matter and can make a difference.


Edgewood has the prevailing culture of family and resident-directed care: we support our fellow staff members and provide exceptional service to our residents, one relationship at a time. We look for people who go beyond performing the basic functions of their job. We’re selective about who we hire because we want people who notice the little things, embody honesty and sincerity, and most of all, care for our residents as we would want someone to care for our own family.


To commemorate one’s 30-year length of service, Edgewood puts a plaque engraved with their name on the door to a room of their choosing. I’ve worked in all areas of this facility and on each floor, but one resident continues to stand out in my memory and holds a special place in my heart. Although she is no longer with us, her old room is now named the “Maloney Suite.” Every time I walk by, I think of her, and her legacy goes on.



My time at the Edgewood Centre has given me this terrific career path of being able to help so many people in so many ways. I love this place and the people here. Whether I work beside them or hire them, I feel incredibly honored to be able to change people’s lives for the better. Working at Edgewood has impacted my life more than I can describe, and that’s why my goal is to help people find in Edgewood what I’ve found here.