My column today was about salespeople going door to door and misrepresenting their product in order...

Ten years ago, I did a series of columns on Future Shop’s unfriendly customer service policies....

This month, I wrote columns about two of the best known scams. And as usual, I heard from other...

Stephan Brandt thought his home insurance company was shortchanging him. After a major fire at his...

The Internet is becoming more video-based. But you’ll have to pay more if you want to enjoy the...

When I get complaints about large companies, I send them to my corporate contacts to resolve. I...

What if you spot a price that looks too good to be true and turns out to be a mistake that the...

I’m talking about Wind Mobile, Canada’s newest cellphone competitor, which persuaded the government...

First, Staples Canada did it. Then, Newegg.ca did it. Many customers were disappointed and...

Costco gave me a free copy of Maclean’s magazine today, with a cover story about the Canadian...

Now that I have a blog at Moneyville, I’m not writing here as often as before. But I’m committed to...

Last Friday, we learned that Canada’s two telecom giants were buying a majority stake in Maple Leaf...

Apologies for the three-week silence, but I’ve been on a trip to China and Japan. Since it’s hard...

I can’t seem to stop writing about the nasty tricks played by water heater salespeople. Just when I...

When buying a newly built house, you get a new home warranty to cover problems arising in the first...

Check your cellphone bills for pricey text message charges. Short-code messages, as they’re called,...

Financial literacy month winds up soon This is the fifth year for FLM. You can find events at the...

The Consumers’ Association of Canada used to be a strong national voice. It’s now a shadow of its...

Air Canada Vacations turned down a claim by an older couple, who flew home from Cuba after finding...

Last August, Sandy Callahan booked a package tour with G Adventures. It started in Hanoi, Vietnam,...