Ellen Roseman

Personal finance columnist at the Toronto Star and previously the Globe and Mail. My passion is consumer advocacy and making sense of money

Feb 16, 2022
Published on: LinkedIn
1 min read

Complaints about banking and investing rose substantially during the pandemic, says Canada’s ombudsman office that tries to resolve them. Fraud was the most common complaint among banking customers, while poor customer service and transaction errors were the top beefs among investing customers.

In the past two decades, most investor complaints were about unsuitable product recommendations by financial advisors. But with the surge in do it yourself trading last year, the focus shifted to amateurs’ problems executing their own trades and trying to get help from online brokers.

OBSI case volumes reach all-time high in 2021