February 13, 2023

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This is an excellent guide to the complaint process for clients of banks and investment dealers. Thanks to FAIR Canada for putting it together and giving plain language guidance to customers who find the process confusing.
When you have a complaint against a Canadian bank or investment dealer, the resolution process can be confusing and more difficult than it should be. Whether you’ve been overcharged bank fees or lost money because of an unsuitable investment, the last thing you need is having to deal with a complicated and bewildering process. To help investors successfully navigate the process, FAIR Canada published a comprehensive step-by-step guide that explains what you need to know in plain language. It contains all the key information about your options, including ways to seek compensation available in certain provinces. Learn what you need to know about making a complaint. Read and download our new Complaint Guide!
As Canada’s independent, trusted investor advocate, we shine a light on issues that have an impact on investors, and develop investor-friendly resources about their rights. Learn more about FAIRCanada.ca.
#investors #finance #FinancialComplaint #ComplaintHandling #NewGuide